MyNeato

After the latest update, the app cannot always find the saved map. Sometimes it works and sometimes not. Never been this unsatisfied with this app before but the newest version is nothing but a rubbish

The Old Neato app was just fine, but this crappy app is required for the newer robots. It’s full of bugs and missing half the features. Also, there’s no version optimized for iPad and Apple Watch, even though the old one had both. What happened to neato, a once great robot company?

The new App still can only manage ONE robot. Please Get ability for multiple quickly. Secondly the new generation of robots depend on the maps it creates, but it does not improve on created maps - it does not learn and try to find its spot on THAT map it has. The way it behaves my strong belief is it always creates a new map, but picks the Zones and No-Go Zones from the Map that is stored. When the two don’t match you have a classics orienteering problem… Until that issue is solved you should also enable a Non-map Based No-go zone if you want to have it used in ”furnished rooms” as we Use to say in Swedish.

App doesn’t work. I can’t connect to the vac.

This app stinks - one minute it recognizes my account, then the next it doesn’t. Tried to creat a new routine by selecting the plus sign, then after entry and trying to save, it says the routine does not exist - of course it doesn’t exist, I don’t was in process of creating a new routine. And good luck with asking for help within the app - 24/7 service does not mean 24/7; not even the answer bot is available. So I have a useless but $$$ Neato vacuum now.

Give it away to someone that may need a manual vacuum cleaner

I love my Neato so much! I use it for my room everyday to make sure my room is clean. I haven’t had any major issues with it but the only issue is that it can’t find its charging base which is fine. Other than that problem I think my Neato is amazing!

Have two D9 units. These do not connect to WiFi network. Have sent support request for 3 successive days with no response. Terrible customer service. I’ve had units for 3 years, but these replacements are absolutely horrible. Would not purchase again.

App no longer connects to online servers making it useless.

To bad, best carpet cleaning robot we have tried. Our 10 works great for awhile, like our 7 then the brain goes off and it chases it tell in a circle every time it gets to a corner. We have owned 3 and only our oldest 7 is still working. Ugh