MyNeato

旧NeitoアプリでD9を追加しようとすると対応機種になく困っていたところ、こちらのアプリでは対応しており無事に登録することが出来ました。 ロボット掃除機との接続も簡単になっており直ぐに使い始めることができ大変満足です。 とりあえず使い初めとしては満点ということで。

neatoアプリで登録・認識・操作・アップデートもできてるのに、こちらのアプリでは登録されてる掃除機ロボはない、追加登録しようとしても家にneatoのロボはないと登録も拒否します。 どういう連携？ このアプリ自体どういう働きをするのかもわからない状態です。 まず基本アプリであろうNeatoアプリとの連携をちゃんと確立してから出してください。

App doesn’t work. I can’t connect to the vac.

This app stinks - one minute it recognizes my account, then the next it doesn’t. Tried to creat a new routine by selecting the plus sign, then after entry and trying to save, it says the routine does not exist - of course it doesn’t exist, I don’t was in process of creating a new routine. And good luck with asking for help within the app - 24/7 service does not mean 24/7; not even the answer bot is available. So I have a useless but $$$ Neato vacuum now.

Give it away to someone that may need a manual vacuum cleaner

I love my Neato so much! I use it for my room everyday to make sure my room is clean. I haven’t had any major issues with it but the only issue is that it can’t find its charging base which is fine. Other than that problem I think my Neato is amazing!

Have two D9 units. These do not connect to WiFi network. Have sent support request for 3 successive days with no response. Terrible customer service. I’ve had units for 3 years, but these replacements are absolutely horrible. Would not purchase again.

App no longer connects to online servers making it useless.

To bad, best carpet cleaning robot we have tried. Our 10 works great for awhile, like our 7 then the brain goes off and it chases it tell in a circle every time it gets to a corner. We have owned 3 and only our oldest 7 is still working. Ugh

So there is no customer service to help and the app won’t connect to the vacuum. Brand new D9. So disappointing because previous version was wonderful. My router recognizes and shows the vacuum connected and the vacuum says connection verified but the app won’t recognize it and move on to the next step in setup. Vacuum won’t work without app! So what to do but return it? Ridiculous and frustrating!