Sagrada Familia Official

I can’t buy tickets with this app.

Can’t even login

In the past, an audio guide was simply a device given to you on entry. Now my entire group was required to install an app on their phone. We wasted one hour unsuccessfully trying to get this to work on site, and so had to give up the possibility of an audio tour. To the developers: you are reducing the quality of experience by not having physical audio guides.

Be extra careful & allow plenty of time & patience for the download & details

Why is this such a large file seeing this is the only way to buy tickets, the file size is enornmous and the wifi by Sagrada Familiar doesn’t work. Which makes it impossible to buy tickets. Morons.

This app is easy to use and has great information about the building.

After many attempts buy tickets it still comes up as error.

If you already have tickets you have to select Buy Tickets then I Already Have Tickets. When you do this then you can enter your ticket reference and will give you the option to download the audio guide. But to do that you have to go back to the start and go to the Visit option at the bottom and then you’ll see in there that is where you can download the guides. This was not explained and was very unclear.

It’s no wonder that this app has such low ratings. I tried to add our tickets to Apple Wallet but couldn’t do it. After I restarted the app, the add to Apple Wallet option simply disappeared. I then tried to send the ticket to my phone so that I could access it without wifi but what I got was a link. And then QR code for this ticket disappeared and I am not able to recover it. Now I don’t know if I will have trouble at the entrance.

You have to download the app to order tickets. I was able to do that easily enough, but once you get to the church they direct you to a QR code that *should* take you to an audio guide, but it actually directs you to the App Store so that you can download the app … which you already have if you ordered tickets that way. One of the people working there was able to get me to the audio guide via connecting me to the site’s wifi and by fiddling with my phone, but his fingers were moving so fast I couldn’t follow and there’s no way I could have figured it out on my own. Later the WiFi kept kicking out. How about an intuitive, easy to understand app? That would be nice.