Smood, the Swiss Delivery App

Would not recommend this to an enemy. The worst service ever. No support, drivers are always late. Hope they go bankrupt soon

Always late, no tracking the courrier and no direct contact to the courrier. Just awful in all aspects

Completely terrible software and support. Order did not arrive cannot request refund. Do not recommend.

Constantly late, can just cancel order after several hours of waiting. Paid phone line. Thank you, but NO.

Each time the delivery is delayed, they never bring food on time. But today they completely destroyed their reputation. I waited for 2 hours after my order (wait time was indicated as 45 minutes) just to receive a notification from Smood that my order was cancelled! I called the restaurant which informed me that they prepared the meal more than an hour ago but Smood driver simply didn’t show up. And they couldn’t reach Smood customer service, maybe because it’s Friday 11pm and they are too laze to work at this time. And for this awful service Smood charges additional money! Never again.

The order was delivered in almost 100 minutes after ordering (expected time was 40-45 minutes). When I was calling to the call-center, nobody answered me, though it was working hours. The call is not free, so I was charged money. I was charged twice for the order. And still haven’t received any confirmation from the contact center that I’ll be refunded for this mistake.

My order never came and the support number doesn’t work, so the issue cannot be resolved! The online support takes days to get back in contact with you. The app doesn’t give you a contact of the delivery guy, the online tracking doesn’t work, so there is no way to find out what happened with your order! Literally just waisted my money and time. Don’t waste your patience and use other apps like Uber Eats or something....

App randomly crashes and payment is not possible because checkout is broken.

app allows to sign up with apple using hide my email, then at the check out it asks to specify phone number and after you click the button “save” it fails email validation that’s routed via hide my.

Having a service not working with VPN in 2024 is not acceptable. EVERYONE should use VPN all the time especially if paying online. Hire better IT security people who can do proper risk mitigation