Super.com - Save, Earn, Travel

I got confirmation B_10056802 from super travel. But some later confirmation was declined by hotel. And manager of super travel wrote me about it. I wrote to Super travel many times to return me a money $833,99, but nobody answer!

Confirmation B_9312265. I booked the room but when I came to the hotel There was no rooms available. Chat support requested confirmation from me that I didn’t stay at the booked hotel. I’ve got this paper from the hotel. Send all details by email. 2 weeks ago. There are no any solution yet. It’s 105.75$. When you refund the money supertravel?

snaptravel has charged me 2 times for unsuccessful booking! support doesn't answer. please return my money

The support doesn't reply me at chat 4 days already. You should be aware of this in case you have any problems with the hotel.

С такой идеальной схемой мошенничества я столкнулась впервые👌 хорошо хоть суммы небольшие были и на том спасибо!

Раннее я писал отзыв на бездействие поддержки с ставил сервису оценку 2*. Так вот после этого отзыва со мной связался сразу другой человек из техподдержки (может более ответственный) и сообщил, что тщательно со всем ознакомиться и постарается решить и разобраться в ситуации. Далее через пару дней попросили прислать подтверждение моей доплаты. И вот вчера прислали с письмом с извинением за ситуацию и сообщили, что вернут мне все, что я доплатил на месте. Сегодня деньги поступили. Вот за такую работу сервис может гордиться! Честная клиентоориентированность! Буду рекомендовать друзьям. В итоге это уже второй раз, когда получилось через Snaptravel забронировать крутые отели, такие как Rixos и Hyatt по цене дешевле 1,5, чем предлагали другие источники! Snaptravel спасибо!

Mejor aplicación

I recently had the worst experience ever with Super.com that I feel compelled to share as a warning to potential users. I booked a room through their app well in advance, got charged and received a confirmation email assuring me that my reservation was secured. However, after my flight got canceled and I finally arrived at the hotel at 3 a.m. after a long day of travel, I was told there were no rooms available and there was no reservation under my name. The hotel staff confirmed they had not received any booking from Super.com. Even though, Super.com had already charged me for a reservation spanning multiple nights. Attempting to resolve this, I reached out to Super.com’s customer service, which only offers support through chat (Delaying even further the time for any kind of resolution) This only escalated my frustration. The representative I chatted with was unhelpful and dismissive, offering no clear solutions or alternatives. Despite being transferred between multiple agents and enduring lengthy waits, it took more than two hours to review my case, and I was left stranded with no accommodation for the weekend. Super.com’s incompetence and lack of accountability are astonishing. Not only did they fail to secure the promised reservation, but their customer service also showed a complete disregard for my situation. This experience caused significant inconvenience and stress, forcing me to scramble for and pay for another hotel at the last minute. I would strongly advice never using Super.com, unless you want to have your family spend a night in the street (like mine had to) and your vacation ruined because of their incompetence and lack of accountability.

Incledible, the best

Al intentar iniciar session por WhatsApp, no me permite ni cambiar a un número colombiano y ni siquiera agregar un número