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I wanted to return bike and asked for service car of Swapfiets to come. They didn’t come and said that they called by phone and in the door bell, but that was a lie, since I was at home. Moreover, they charged me 20 euro for so called idle ride of their car. The support wanted only those 20 euro and nothing else, no help or proper check of the situation. Scammers.

The UX is awful! You ho through these forms hell and after this all you get a message that your account already exists. And you can recover it only with a call to the support! This is crazy. Setting sensitive info on the last step which can fail and ruin 10 min of filling the previous forms makes me mad.

I issued a new card and they were not able to charge me anymore. To went through hell UX wise to link a new card and change my payment details. I was able to do so only on desktop device and spent few hours on this. But!!! I still can’t pay the outstanding amount, I have reoccurring issue with buckaroo ( the service that they use for payments), it simply rejects my card with no reason

Bikes are awful service is worst! App is useless definitely do not recommend to use the company!!! Only disappointment!

Useless service for emergencies. I have to wait for 3 days for a faulty locking system.

10 EUR kortingscode (discount code): AYMAN45126

Use my code CAROLINA99929 and get a discount!!

Goede service, gebruik mijn code voor 10 euro korting: YURI STELLEMA96328

Helaas helaas… het service niveau glijdt nu snel af: een swap is steeds moeilijker/ geruilde fiets toont meteen al mankementen/ telefonisch contact slecht. Goed concept, maar alles voor de winstmarge, lijkt het.

When I reached the customer care to cancel the subscription, they failed to cancel and diverted the topic to me that I didn’t do it via website. There is a reason I reached out to them, to cancel! They just keep on diverting and increase the bills as much as possible. Also terrible experience while chatting with Sean the agent. Terrible customer care.