Swapfiets

I wanted to return bike and asked for service car of Swapfiets to come. They didn’t come and said that they called by phone and in the door bell, but that was a lie, since I was at home. Moreover, they charged me 20 euro for so called idle ride of their car. The support wanted only those 20 euro and nothing else, no help or proper check of the situation. Scammers.

The UX is awful! You ho through these forms hell and after this all you get a message that your account already exists. And you can recover it only with a call to the support! This is crazy. Setting sensitive info on the last step which can fail and ruin 10 min of filling the previous forms makes me mad.

I issued a new card and they were not able to charge me anymore. To went through hell UX wise to link a new card and change my payment details. I was able to do so only on desktop device and spent few hours on this. But!!! I still can’t pay the outstanding amount, I have reoccurring issue with buckaroo ( the service that they use for payments), it simply rejects my card with no reason

Bikes are awful service is worst! App is useless definitely do not recommend to use the company!!! Only disappointment!

Travelers - go anywhere else save this awful company. There are so many bicycle option for rental out there and this company have horrible customer service. The day of my return they closed their store without warning. No sign, no note, no Dropbox for keys. And then try to slap on extra fees for their own employee ineptitude. And repeatedly gaslight me and tell me it’s all my fault. When their own store randomly closed. Awful. Go with Lime or many other great options in Hannover. Totally awful behaviour.

It’s really not cool that I have to wait a week to get my bike fixed …..

Not sure why they even bother to have an app. Everything I do just redirects me to the website. Customer service relies on emails mostly. Their WhatsApp chat option is just an automatic message saying to email them. Definitely schedule an appointment at a store as there’s little clarity on when a bike delivery will be made.

Canceling your Swapfiets subscription is not possible using the app.

I had this issue on Android before now it seems it happens with iOS as well. I can log into the website but just not the app. Say something went wrong. Very helpful.

Not answering to phone, email, WhatsApp. Finally got connected to chat, but they denied to help because they can only help Dutch :(