VietJet Air

The app doesn’t work.. doesn’t deserve a one star As for airline, to start with, they changed my itinerary a few days before my international flight and only gave the option to get a refund credit via an eform. Customer service from Thailand didn’t even ask for my flight info before refusing to help and telling me to call Vietnam number (no number provided either, just hung up). Rip off airline, nickel and dimming at every corner!

we went from HCM to Hanoi on it. Everyone on this flight had issues those that booked on the app. “Last name” was shown first because of app issue. We know what our last name is. Everyone, from different countries had to queue up thrice in 3 different counters because the flight checkin crew kept rudely saying that the name does not match the passport. Brother that’s the issue of the display on your freaky app. What a waste of time and energy that day. Gosh.

Stop using the app! And if you have to book vietjet, then use the website instead, thank me later. This app DOES NOT WORK!

It’s only fitting that the worst airline in the world has the worst App as well. Take any other airline.

Bought a month before my flight as I saw promotion for from udon to Bangkok. To the day I had to fly. My card was charged but my booking number is no where to be found on the system on the real day. Counter told me I had to contact Vietjet air as I bought from them not from Thaivietjet and made me loose much more money for buying a new ticket that day over the counter. Unbelievable.

Mình để quên cái airpod trên máy bay, tận 5 ngày sau mới quay lại sân bay để hỏi thì nhân viên Vietjet ở sân bay trả lại rất nhanh chóng 🥰🥰

Don’t let the prices tempt you, this is worse than Spirit or RyanAir. Terrible airline and, unsurprisingly, a borderline useless app as well.

Bad communication and customer service. The app won't let me check in. It kept redirecting me to the website, which is in Vietnamese language, and won't allow me to translate to English.

Bad customer service, bad communication skill, oppressing adolescents, trying to charge money with whatever they can! They allow me to go through the check-in counter with my baggages after discussion but then try to charge me again when going through the gate. I said I’m under 18 and go alone and asked them to talk with my parents for support but they all refused (I dont have enough cash with me). 3,4 people constantly asked for money, and I thought they dont know how to communicate properly with customers (especially adolescents like me). I think I’ve suffered from serious mental damage. Never again!

Their seat map is not correct for exit rows and their staff support is rude.