Scoot Mobile

You don’t get what you paid for.

This app is really terrible!!!! First, it is impossible to check in with it online. Only in the airport. Another issues, when you try to book a flight you cannot see full amount you need to pay before you fill in all data about all passenger. And then after you spend huge amount of time filling all data this amount converts magically to xxx times more. And every time you change some dates you need to fill in all details about passengers. Rediculous and annoying app 🤮🤮🤮

I urgently need to use the app to check in via 4G with very limited traffic. I open the app and see that I must update the app unless I cannot use it. Okay. I open app store and see that you fixed soooo tiny bags that I cannot even notice. 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

Payments in app don’t work. App shows a bunch of mistakes and then 3 times wrongly displays F2A screen - so bank block my card because of 3 wrong attempts to enter code from SMS! I can tolerate errors in search, but errors in the booking funnel are inadmissible!

Cannot log into my APP, and the agent suggested me to use another smartphone. What a joke. Be aware that Scoot often adjust their policies suddenly without prior notifications. For example, they do not allow you to change your flights by yourself. You have to contact them by making a phone call to change flights and pay much more ridiculous fees.

Check in page does not work.

It’s frustrating to use this app or your web to do bookings with the new system. Full of bugs, airport lists not appearing, page keeps refreshing deleting all the information and forcing you to start again,… definitely someone has to look at this seriously

I tried to sign up for KrisFlyer using the app and it continuously gave me an error code. Was never able to sign up so I lost the flight benefit of a Marriott membership level match.

You tell me to check, but when I get to your web page check-in is not available. You change flight times and ask me to confirm and when I try to confirm you tell me you have no record of my trip. Really difficult to get customer service help.

“that as a KrisFlyer Elite Gold or Silver member, the following benefits have been added to your booking… - Automatic assignment of the best available standard seat” Which seat did I get assigned? 38E —a center seat, in the middle row, in the middle of the aircraft. This app’s only purpose is to collect data about you. If you must fly with Scoot use their website.