Vrbo Owner

Saved details of my property in one session and then wiped all the details when I opened app again. No ability to put single beds in rooms. Not impressed.

In the past you could view a potential guests reviews but now all this has been stripped away and you can only view their ratings. Very unhappy with this and I prefer other host platforms that are more transparent as to who we host our properties to. I will accept a booking for the same dates from another site when I can see the hosts reviews - Stays/Vrbo you are losing business Esa and have alienated your hosts.

How do I know the guests are reasonable without being able to read reviews or their profiles.

I don’t know why, but vrbo gives us the fewest bookings out of the three sites we use

This platform is a hard platform to using comparison to Airbnb. In particular as an owner the wrong template comes up for properties. I have three properties that I market and this platform does not seem to be able to cope with that.

Downloaded Stayz app to manage my property but only allows me to book trips, so downloaded vbro owner and same, every second time I can’t log in at all and they still want me to book trips. Every time I’ve finally logged in I have to log in a second time and wait for verification each time I go into my inbox even though I’m already in my account. And sometimes it randomly says incorrect login details that somehow will work again later. To answer a notification if at all possible takes quite a lot of time wasting and you finally need to go find a computer. Just why??!!!!! Stayz used to be so simple

Why is the laptop/pc functionality so much better than on an iPad or iPhone. It should be the same. This has been a problem for years. Fix it Stayz or VRBO or Homeaway or whoever you are. And stop changing your name!

1. If I get a reservation request and need to ask the prospective guest to clarify a detail before accepting, Vrbo sends me auto reminders and entitles them with "Your guest as relied to your..." even though the guest hasn't responded at all. Apparently this is standard so they can't even modify the message in their system. Clearly it's a program thing and should be fixed 2. Every single guest reservation request so far has come with zero reviews and nothing to go on to help with a decision to accept the reservation 3. Each time I have contacted Help I have been told that the best way to operate as an Owner is via the desktop so the mobile app is clearly lacking 4. I have had barely any reservation requests for the amt of time I've been on Vrbo 5. Vrbo have found it necessary to withhold my first payout for an ENTIRE MONTH . Yes I apparently agreed to this in the T&Cs however in the initial onboarding call this was NOT explained 6. VRBO charges almost double the Host service fee compared with Airbnb but charges the guest less.

Other Tavel apps do it better and vrbo always having issues with one thing or another.

Having no end of issues with this app Can’t log in or fix password a lot of times Calendar a nightmare to use and often won’t save when I block out dates Haven’t been able to respond to booking requests 😩