The Air NZ app – your trusted travel companion – lets you:
• Take control of your flight bookings – change your seat, add a bag, manage your meals, and more.
• Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.
• Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge.
• Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported.
• Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more.
• Receive notifications with key flight information – you'll never miss a beat.
• Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required.
• Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars.
• Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day.
• Access and use your digital Koru card when you have a Koru membership.
• Access quick links to book or change flights on the fly.
• Stay organised – add flight details to your calendar, and share them with others.
Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options.
By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.
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User Rating
4.54 out of 5
80 ratings
in Ireland
5 star
62
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5
Ratings History
Reviews
Very poor service
My party of 7 flew from Dublin to Auckland via Chicago and had a nightmare experience.
The flight into Auckland was late and our bags never left Chicago.
As a consequence we missed our connecting flight to Napier and had to hand around the airport on standby tickets … in the end our group was split and we were on different flights across 8hrs waiting time in Airport.
Our bags did not arrive in Napier until 4 days later.
We had no response from NZ air on any of our queries- extremely poor customer service.
And again on flying back to Auckland from Queenstown 2 of our bags are damaged.
Our flight back to Dublin has been changed we now flew via LA so we have later flight and longer stop over in LA for our flight to Dublin.
My original seats - which I paid €1000 extra for are not available and I cannot get to talk to any airline rep about a refund.
Not happy with NZ Air
One thing I will say is that the NZ Air ground staff in the domestic terminal were very helpful in assisting us get from Auckland to Napier.
We are not looking forward to the return journey on Wednesday.
Martina Harrison
Unusable!!!
For some reason Air New Zealand have paired Ireland with the UK. So the app will only default to British pounds when looking for prices. I can’t change it to Europe. It has to be in a currency we’ve never used.
F£€king useless!!
