Today I was trying to activate a single ticket, had 6 left from a multi fare ticket. Pressed the button, the app looked like it was working but then it just returned back to the activation page like nothing happened. I checked to see if it had worked, it didn’t so I pressed again. Same thing happened. Pressed again, no response. A couple of more times I tried until I closed the app and restarted it. When it opened I saw it had actually activated all my remaining tickets, which is amazing because I only chose a single ticket and when the app works you can’t activate more tickets when a ticket is active. First this app almost got me arrested for showing wrong information and now it stole my money. How hard is it to get this thing to work properly?

And buy the tickets ahead of time, validate before boarding, etc. but I have had to delete the entire app and reinstall it in order for my purchases to show up. Often get a “service unavailable” notice when I need to show my ticket. The worst app I’ve ever used, truly.

As of a few days ago, this app has stopped showing bus times in the afternoon. Still works in the morning, but no bus times given for any stop at any time in the afternoon.

This company is absolutely awful. If you look on trust pilot they have numerous reviews of being a tourist trap. My family and I boarded the bus in Siena we thought we had purchased the correct tickets for our trip back to Florence. The service people came on the bus. He told us that it was clear that the tickets were wrong. The app allowed us to book tickets from Siena to Florence but apparently were wrong. He had zero interest in showing us how to purchase the tickets. Every time we used the bus we checked with the drivers to try and make sure we had the right tickets. They would either just wave us by or yell at us in Italian to get on the bus. They fined us 60 euro per person for a total of three hundred dollars for an honest mistake I have been to Italy three times and never had such an issue with public transit. It leaves a bad taste overall for the country and makes me less inclined to want to come back or spend money here. Overall awful company poorly written app that allows you to purchase incorrect tickets

I bought two tickets on this App, it occurred error and cannot show QRcode, my friend and myself use credit card instead, when I reopen the app one of the ticket has shown in use though I never used it. Argued with customer service, cannot refund the error ticket, also the unused ticket cannot be refunded! Small amount of money but worst experience of using the app! So pathetic that transportation system use this kind of application.

The worst public transportation in florence. It is a scam do not use. We paid for our tickets and this ticket inspector tried to scam us saying we validated our tickets when they got on. But they got on 9:25ish and we got on 9:11 we had physical proof we validated them as we got on the bus. The girl was extremely rude and disrespectful!!! We were almost scammed 40 euros per person! A girl at the bus stop when the inspector forced us off felt sorry because she knew we were getting scammed.

Hi, This app worked fine for a couple of times. Then it started looting. I bought 8 tickets (€3.40x2), but those tickets didnot show up in the app. I got looted easily by the app. Worst app ever.

I’m visiting from another country. Downloaded the app. Created an account and bought a ticket! Easy! However the ticket never showed up. I can’t access it. I see the charge on my credit card, but still no ticket. After logging out and back in, I see that it needs more account info from me. Including a tax code which I do not have as I am a foreigner. Maybe this is why my ticket is not showing up. Why would it let me buy a ticket if they need this info? What a waste of my time, money, and sanity.

Downloaded and used the app to find bus routes and buy buss passes while traveling through Italy, more specifically Florence/Tuscany and happy a good experience. Downloading and creating an account was easy (you will need text messaging/SMS to verify when create an account). I purchased my bus passes through the app and and had some difficulty identifying the appropriate pass to buy, mostly due to being unfamiliar with the area, but that was resolved quickly with some research on Google. Used Apple Pay (connected to a Visa) to pay for the pass with no issue. A feature that would be great would be the ability to search up your desired bus route and once found, buy the ticket(s) directly from the search. Would also like to see better instructions on what to do with the buss pass QR Code after activating the pass in the App . Overall, the App worked as intended and got my group buss passes without having to buy a physical ticket from the store. Saved me when I had to take a late night buss out of the Florence city center into a surrounding town where I was staying. User Experience with the App could be better.

Paper tickets are best. The app worked fine for 9 of my 10 passes but on the last one the app refused to load for a solid 2 mins right up to the point the bus showed up, risking me a 250eur fine, luckily I was able to close and reopen the app 4 times to get it to work and load my ticket, then I was able to activate my ticket. PLEASE ADD CREDIT CARD TAP TO PAY ON BUSES AND TRAMS