EE: Game, Home, Work & Learn

This is saying my account is closed when it’s not as I’m paying for my phone each month but on here it says it’s closed and I have a final bill which is not true as my account is open and I’m paying my phone bill so please sort the app out as people can’t access their accounts

Won’t allow log in to upgrade handset Will log in to pay No suprise !!

The app is useless

Just trying to find the cost of top ups to dongle 4g mobile data. EE do their very best to run you ragged and into monthly fees instead of PAYG top ups. A simple drop down index at the top of the website would suffice!

Constant ‘Try Again’ errors when trying to actually do anything other than check the current status. Not working for chat or help or upgrade! Time waster!

App takes ages to load and when trying to control WiFi i.e kids misbehaving, by the time it loads it’s too late

As a leading supplier you should be able to make your app work efficiently, can never access the correct information for each phone you have on the contract. Very poor

Just cannot believe this network simply cannot provide a functional app to manage your account. Been an ongoing issue now for YEARS!!!!!!!!

(Im a pay as you go customer) I remember when the app was brilliant. A few years ago I could simply pop on the app, check my balance, minutes, texts, and data with just one click of a button. Now it doesn’t give me any information at all on my information, literally nothing! So for me to get the information I have to text in, and by doing so it gives me minimal information.. I don’t get info on my boosts which I have earned which is annoying. Also when it comes to having to top up, previously I could just do so on the app with one simple click, now I have to call in, and EVERY time I have to be put through to customer service’s because they are trying to sell me something (it takes at least 15 minutes just to top up which is irritating, plus I don’t want to have to explain why I don’t want your contract and why I like to use PAYG, every month). The app is literally an Alibaba of internet subscriptions and devices they are trying to sell, not an app to manage your current plans with them (at least for pay as you go customers, which if I’m honest I have a feeling they are trying to push out and make things as uncomfortable as possible for them so they upgrade to a contract. Just from the noticeable changes in things like lack of top up ease and app use etc.) it’s a real shame because I’ve always used EE and have always vouched for them but I’m reaching a point of even considering leaving and going elsewhere.

One of the worst apps I’ve ever used for a utility company, cannot even find basic account information, it’s like the website but even worse.