EE: Game, Home, Work & Learn

Now it’s completely broken and doesn’t work at all. Called EE and they told me not to use the app, but the EE website instead. Website worked fine to gift data, manage account, etc. Deleting the EE app for now.

I do not know if I am to blame EE network or the EE App or the EE network engineers but the interaction between the app and devices is very poor or more so the the EE network engineers are to blame. I migrated from pay-as-you-go to a full contract and it is been months now I can not view my monthly payments or any kind of interaction with the EE app, instead the app is showing me ACCOUNT CLOSED. My monthly deduction is been made and I have internet access though. I have visited EE centres more than 7 times; spoke with their engineers on phone for more than 3 times and no solutions was proffered for months now. Each person comes up with a suggestion that does not work - change email, reboot my phone, delete the EE app and reinstall, log out of the app and log in back in 5mins, log in from the website and not from the app - all these has not solved the issues. Just to migrate from one package to another within a network is been a issue with the EE network is not good enough as the BEST NETWORK IN UK as it claimed. I still do not have access to my app nor how my monthly deductions are been made except the text that prompt me of the deduction notice. DISAPPOINTED, DISAPPOINTING

Yeterdy, I charged my SIM card 5 pounds. But now I am out of credit. I wanted to pay it for 250 monutes call contact, 500 humdred messages but it spent on each voice message 40 pence. What should I do with this issue? Why this happened I don’t want to pay in this way. It is completely unfair.

Hshjjs

Possibly the worst app ever. Simply doesn’t work. Constantly asking me to login and go through tedious steps every time I open the app. Ridiculous. The UI and the UX is horrible. It has a Feedback button in the app which then goes to an error page. Do I need I go on?

Please make this available on the app. It is currently not found .. it’s the most important info that customers want. Thanks

Hard to use credit to purchase plan. App is very unclear to me. Also, did not see way to text for assistance

What’s the point of having an app when you can hardly do anything in it? It just makes you login online for most things anyway

2 days I am trying to contact customer service Can’t reach them I am out of England One you are out of England I can’t do anything

This app does not do anything for you if you can’t use your SIM Card. I paid to upload, it says in the app I paid, it shows it taken out of my bank account, but the SIM is unusable. I go to the app for help. It gives a number to call which is awesome, except my phone can’t make the call because their system doesn’t recognize that I’ve paid for their service (even though their app verifies that I paid for Theo service).