Missing Admin Console
App is laid out well however we need the admin console.
Freshservice
Published by:
FRESHWORKS TECHNOLOGIES PRIVATE
Description
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
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The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
Screenshots
Freshservice FAQ
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Is Freshservice free?
Yes, Freshservice is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Freshservice legit?
⚠️ The Freshservice app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Freshservice cost?
Freshservice is free.
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What is Freshservice revenue?
To get estimated revenue of Freshservice app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
5 out of 5
5 ratings in Türkiye
5 star
5
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Ratings History
Freshservice Reviews
App is no longer functional to close tickets
For the last month, when I go to close a ticket or assign a ticket to a building, I get an error message “source is not a number”. This makes it impossible to close tickets as it is a required field.
Unable to even sign in
On iOS devices it continues to fail to sign me in and always redirects me to the browser
Recent update broke the app for me
Fix your app, I can no longer assign or even assess tickets after the recent update. Keep getting the error “source is a not a number”
Great App, still missing features
I use this app on my phone and iPad for work and I love it! However, there are some things that the website does very well that I think this app could use. First of all I think there should be a tabbed view for ticket properties. We have multiple buildings and I use the location property every time I look at a ticket, I do not want to edit the properties every time I want to view something. I also like that the website allows users to favorite custom views. Having a giant list of curated views plus custom ones is time consuming to navigate while in the app.
Works great - Needs admin tools, project management and analytics
Fantastic for the features that are included, which to be fair are probably the most important, but as a service desk admin the ability to utilize admin tools and access the project management modules would be great to see implemented. Mobile browsers are not ideal for these use cases and the project management module isn’t even supported on mobile browsers. Otherwise, 5 stars.
Not optimized for iPadOS
App does not fit on the screen for the 13 inch iPad Pro 2024. Buttons are off the screen or halfway on the screen. It only works well in portrait mode full screen. Don’t even try to use it with Stage Manager.
Doesn't work
When this app is not working, it is broken and viceversa. Not really seeing the reason to have it published if it is unusable.
Hard Push to Close Tickets
Bring the back the hard push to close a ticket. In the passed you could press on the ticket and it would then bring up an option of what tickets you want to select and you could close it right away (and not notify the requester) from the main tickets screen. Now you have to open the ticket and then navigate to close it. Takes way to long to do that on the mobile device. Bring back the old way!!!
Double space bar does not add a period
I made this request directly to their support team over two years ago. When you replying to a ticket and you’re at the end of a sentence, you should be able to hit the space board twice to add a period.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Chart
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Rank
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Top Free
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375
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Top Free
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376
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Top Free
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463
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Top Free
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464
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Freshservice Competitors
Freshservice Installs
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Freshservice Revenue
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App Info
- Category
- Business
- Publisher
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FRESHWORKS TECHNOLOGIES PRIVATE
- Languages
- English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Welsh
- Recent release
- 9.1.0 (1 week ago )
- Released on
- Jul 13, 2014 (10 years ago )
- Also available in
- United States, United Kingdom, Australia, India, Canada, Germany, Netherlands, Mexico, Egypt, Saudi Arabia, South Africa, France, United Arab Emirates, Brazil, Thailand, Switzerland, Philippines, Sweden, New Zealand, Malaysia, Italy, Singapore, Belgium, Spain, Indonesia, Portugal, Chile, Israel, Poland, Ukraine, Colombia, Kuwait, Austria, Hong Kong SAR China, Taiwan, Finland, Czechia, Peru, Türkiye, Vietnam, Hungary, Ireland, Denmark, China, Algeria, Japan, Russia, Argentina, Nigeria, Greece, Pakistan, Dominican Republic, Kazakhstan, South Korea, Azerbaijan, Lebanon, Ecuador, Malta, Romania, Slovenia, Latvia
- Last Updated
- 3 weeks ago
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