Freshservice

Fantastic for the features that are included, which to be fair are probably the most important, but as a service desk admin the ability to utilize admin tools and access the project management modules would be great to see implemented. Mobile browsers are not ideal for these use cases and the project management module isn’t even supported on mobile browsers. Otherwise, 5 stars.

App does not fit on the screen for the 13 inch iPad Pro 2024. Buttons are off the screen or halfway on the screen. It only works well in portrait mode full screen. Don’t even try to use it with Stage Manager.

When this app is not working, it is broken and viceversa. Not really seeing the reason to have it published if it is unusable.

Bring the back the hard push to close a ticket. In the passed you could press on the ticket and it would then bring up an option of what tickets you want to select and you could close it right away (and not notify the requester) from the main tickets screen. Now you have to open the ticket and then navigate to close it. Takes way to long to do that on the mobile device. Bring back the old way!!!

I made this request directly to their support team over two years ago. When you replying to a ticket and you’re at the end of a sentence, you should be able to hit the space board twice to add a period.

I’m hoping you are working on bringing project functionality that is in the desktop version into the mobile version. Thanks!

Filters don’t stick so you have to set them every time you use it., which is completely annoying. Only good for looking something up if you know the ticket number.

The search in the app needs some major improvements. Without ticket dates, filtering, or sorting, it's useless. Why would you not implement the same sort and filtering toolbar (and creation date on the tiles) as on the "Tickets" tab? Please carry those over.

there is no value to this update featuring on call shifts. still can’t see when my shift is or any of my teammates shifts. can only see who’s on call now. pretty pointless

Latest version to date of this review is unstable, many bugs, freezing occasionally and more. The QA processes are either poor or missing if such consistent poor results are achieved.