Freshservice - Reviews, Revenue and Downloads - Apple App Store

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.

What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College

“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama

“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab

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Screenshots

User Rating

4.33 out of 5

167 ratings in United Kingdom

5 star

113

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Ratings History

Reviews

Ticket filters reset as soon as app closes..

The app works while you have it open, its pretty good. But seriously how is it possible that ticket filters do not save every time the app times out. It’s 2024 and it’s baffling that saving a config on an app is not doable.

The iPhone app is good, iPad app seems an after thought

I do like the iPhone version of the app, makes it super easy to get notified and action tickets when on the go. The iPad app just seems like they just stretched out the iPhone app, not using the extra screen estate of an iPad. There is so much potential for a decent iPad app, for now I’ll have to use the website on an iPad.

Recent updates are bad

Can no longer mass select tickets from holding down on one, constant crashes and slow loading. Updates are making the application worse with each update.

Constant updates and bugs

This app have more frequent updates then we have days in a year For iphone users the app is just unstable Cant view full tickets when they become long as its just get stuck cant assigned ticket from notification screen If i assigned 2-3 tickets at the time the app crashes

Unable to read all comments

I like the new layout for viewing conversations, but you cannot see all the comments within a note if there are more than a couple of lines. How do you scroll through the note? All I seem to be able to do is scroll the whole screen so I see more notes in a ticket, but even when one is opened, you can't scroll within the note itself. Major problem! Does anyone actually do usability testing on the mobile app? 😩

Update needed?

Unable to add assets into a ticket

It’s just OK

No power options to pick up and close multiple tickets, like when alerts come in. Have to go into each one and assign and close it individually. Bit tedious.

Good but could do more

Good app would be beneficial for the newer modules to be available.

Unusable. Keeps crashing

App crashes any time I try to see tickets

Good for tickets but clunky

It’s just hard work to use, change requests don’t work properly ie don’t seem to follow change cycle plans, keeps telling me to fillin the description when it has content. No access to the project management features either I’m sure it will arrive one day.

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