Freshservice - Reviews, Revenue and Downloads - Apple App Store

Description

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.

What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College

“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama

“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab

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Screenshots

User Rating

4.37 out of 5

867 ratings in United States

5 star

622

4 star

101

3 star

2 star

1 star

Ratings History

Reviews

Works great - Needs admin tools, project management and analytics

Fantastic for the features that are included, which to be fair are probably the most important, but as a service desk admin the ability to utilize admin tools and access the project management modules would be great to see implemented. Mobile browsers are not ideal for these use cases and the project management module isn’t even supported on mobile browsers. Otherwise, 5 stars.

Not optimized for iPadOS

App does not fit on the screen for the 13 inch iPad Pro 2024. Buttons are off the screen or halfway on the screen. It only works well in portrait mode full screen. Don’t even try to use it with Stage Manager.

Doesn't work

When this app is not working, it is broken and viceversa. Not really seeing the reason to have it published if it is unusable.

Hard Push to Close Tickets

Bring the back the hard push to close a ticket. In the passed you could press on the ticket and it would then bring up an option of what tickets you want to select and you could close it right away (and not notify the requester) from the main tickets screen. Now you have to open the ticket and then navigate to close it. Takes way to long to do that on the mobile device. Bring back the old way!!!

Double space bar does not add a period

I made this request directly to their support team over two years ago. When you replying to a ticket and you’re at the end of a sentence, you should be able to hit the space board twice to add a period.

Projects?

I’m hoping you are working on bringing project functionality that is in the desktop version into the mobile version. Thanks!

Terrible

Filters don’t stick so you have to set them every time you use it., which is completely annoying. Only good for looking something up if you know the ticket number.

Search is useless

The search in the app needs some major improvements. Without ticket dates, filtering, or sorting, it's useless. Why would you not implement the same sort and filtering toolbar (and creation date on the tiles) as on the "Tickets" tab? Please carry those over.

on call shifts not what i was expecting

there is no value to this update featuring on call shifts. still can’t see when my shift is or any of my teammates shifts. can only see who’s on call now. pretty pointless

Each newer version is worse than its predecessor

Latest version to date of this review is unstable, many bugs, freezing occasionally and more. The QA processes are either poor or missing if such consistent poor results are achieved.

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