slide over possible on iPad!
It would be nice, almost mandatory, that there should be a compact view so you could see more tickets on your screen. In the standard view there is way too much white space.
Freshservice
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Description
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
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The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
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User Rating
4.23 out of 5
53 ratings in Netherlands
5 star
30
4 star
15
3 star
3
2 star
0
1 star
5
Ratings History
Reviews
Can’t view tickets.
The latest interface broke the app. It is now unworkable on an iPhone. Can’t see complete tickets, can’t scroll down.
Allow zoom on images
If you have a ticket with an image would like to zoom in
not optimized for ipad pro 12.9ninch
screens not good to use due measure problems.
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App Info
- Category
- Business
- Publisher
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Languages
- Spanish, German, Catalan, Czech, Chinese, Korean, Danish, Slovak, Slovene, Estonian, Finnish, French, Welsh, Hebrew (modern), Hungarian, Indonesian, English, Italian, Japanese, Latvian, Dutch, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Arabic
- Recent version
- 8.15.1 (2 weeks ago )
- Released on
- Jul 13, 2014 (10 years ago )
- Also available in
- United States, United Kingdom, Australia, Canada, India, Germany, Netherlands, Mexico, Brazil, France, South Africa, Switzerland, United Arab Emirates, New Zealand, Sweden, Saudi Arabia, Thailand, Belgium, Italy, Egypt, Malaysia, Philippines, Portugal, Poland, Chile, Singapore, Ukraine, Israel, Spain, Colombia, Hong Kong, Ireland, Indonesia, Czechia, Austria, Hungary, Kuwait, Finland, Turkey, Japan, Denmark, China, Vietnam, Peru, Dominican Republic, Russia, Nigeria, Greece, Azerbaijan, Argentina, Algeria, Ecuador, Kazakhstan, South Korea, Romania, Pakistan, Taiwan
- Last updated
- 1 month ago