The app
This app is horrible! I’m going to waist my time writing all the issues. Please hire someone competent to fix this! I won’t be using it or ordering for here!
3.1 out of 5
1,272 ratings in United States
This app is horrible! I’m going to waist my time writing all the issues. Please hire someone competent to fix this! I won’t be using it or ordering for here!
The app is clunky and cumbersome to use. Cannot order things online/from the app to be picked up in store; online/app orders can only be shipped to you (and a large majority of the items don’t qualify for their “Free Shipping” even when you meet the minimum purchase amount). Also you cannot see what your local store currently has in stock. Online shopping/shopping from Hobby Lobby’s app is basically akin to shopping from on Online Only Retailer.
Logs you out every single time you close the app. Search function needs an upgrade and it would be nice if you could tell if items are in stock at your local store.
Been an avid fan of Hobby lobby for years. Even though there was a Michael’s and Joann within a half mile I always went to Hobby lobby. A lot of that had to do with the fact that it was a Christian store, but the other reason was because they always had what I wanted with my crafts, scrapbooking, and home decor. The recent changes they are making are a terrible idea. I understand that even some of the employees are calling it bed bath and crafts. I never went there to buy a toaster or a blender, I went there to buy crafts and scrapbooking supplies, and home decor. Extremely bad management decision. It will definitely cost you a lot of business.
I had something framed, forgot to add something to it. This gentleman get it right out, undid everything for me and then reframed it for me. I love HL and the staff there! Thanks Rashad for a job well done!
One of the employees there that goes by the name Pickle(which I found hilarious and original by the way) was unlike any of the other staff I saw working there. Before she came along I either couldn’t get any help at all or all I got was “ Oh it’s in floral ” which considering it was my first time there and already being overwhelmed was very irritating and unhelpful to say the least. So while aimlessly trying to figure out where floral even was I ran into pickle. She immediately picked up on my anxiety and said “don’t worry I’ll help you, I know this is a huge store and it can be a lot but we’ll get it all figured out I promise” which immediately began to ease the anxiety I was having. Pickle on the other hand personally took me over to the section and made sure I got everything I needed. She was very positive and inviting and to be honest she most definitely goes above and beyond for the customers. I would’ve never went back to that store if it wasn’t for her. Hobby lobby needs more employees like her.
It really seems that this app was written as a high school computer class project and the student received an “F” as in FAILURE and NOT fantastic. - The UI is confusing - The layout a mess - No way to check if an item is in stock at a store unless you call the store - No ordering on the app and picking up at a store The strangest part is that the app allows you to pay using Apple Pay but Hobby Lobby does not take Apple Pay at their physical stores, at least the ones in So. Cal. Why can I pay using Apple Pay in your app, but I cannot pay using Apple Pay in your store? Reminds my of all the major stores that ignored online shopping and technology that are no longer around, this store is like a living dinosaur. I don’t know much about this company but with the way this app is developed, it seems like it’s run by old people ignoring the present, stuck in the past and just putting out an app that BARELY does anything so Hobby Lobby can say “we have an app”. What they don’t mention is that “it barely works”.
You can search items by whether they are in stock in a certain store, you cannot see orders you mad online through a web browser, basic functionality you’d expect with any other store doesn’t exist.
My iPad will not open this app !? Even if I don’t use the app the website still won’t open? It says there is a problem? I’ve cleaned data , I’ve gone through everything and yet can’t get on. My apple phone is fine . My home computer is fine . So what’s the deal ???
In this day and age, an app should be usable. It is actually worthless. You cannot search for a specific item without getting other items that have NOTHING to do with what you are searching for. Learn from Nordstrom’s APP or Macy’s APP-even Michael’s app work better than this. Just get rid of this app unless you are SERIOUS about updating it-it’s worse than the worst app out there.
Chart
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Category
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Rank
|
---|---|---|
Top Free
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129
|
Top Free
|
|
348
|
Top Free
|
|
369
|
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