There is an app bug that hasn’t been fixed in over a year now — and has happened to me more than once at this point b (most recent was TODAY!) where I place an order & get the confirmation screen — but the order ISN’T placed. It does, however, charge my card. Once I didn’t get an automatic refund; I had to email customer service for a refund. Since I sell sewn goods as my business, my orders are almost always in the hundreds, so this is a real issue for me. Too buggy to leave more than a 1 star review. Can’t recommend this app.

Most of the time you get the “whoops taking longer than expected” error when trying to load the coupons. When searching for and item, many times it loops out of the search right back to the Home Screen. Many times it times out while trying to perform the payment. It has you “add to your basket” coupons, but why can’t you just scan the smiles rewards barcode for all coupons to be applied? It’s unclear to customers that the “add to your basket” function is only for on-line orders. Many apps have you clip coupons and then scan one barcode for all you’ve clipped that apply to be applied.

Never loads what’s searched for, constantly changes pickup location or goes from pickup to shipping after I CLEARLY chose pickup at a specific store, when clicking on a link from an email it will say it can’t find that search.. I dont know how there have even been bug updates.. for the last year or two this app hasn’t gotten better in the slightest.. maybe worse actually.

Don’t bother to upgrade or use this app!!! This update has rendered this app useless!!! If there was a minus stars rating this would qualify for a -10. The app entire freezes up and just spins and spins wasting your device’s battery. Thinks it’s time for a little rework and a fix to this version.

My app opens but that is all it does. I used to enjoy the app but mine does not work anymore

Be warned!!! This app used to work wonderfully but now all it does is freeze whenever you try to search anything, look at coupons or even your cart. And over the weekend, I ordered something online to pick up in store and the next day I noticed there were weird charges on my debit card from random sources. And this was a card that I only use for my small crocheting business to buy yarn. They need to fix this app and make it more secure so this doesn’t happen to other people.

This is my go to store for sewing, quilting, and craft supplies and ideas. There is a large variety of merchandise. The prices are reasonable and they always have sales and coupons. Most importantly, the people who work there are very knowledgeable, always willing to help in any way. They are always kind, placing customers first in customer service and satisfaction.

It doesn’t event let me log in

This app is slow and finicky. I live far away from a Joann, so it’s nice to use the app and just pick up when I’m in town. The app doesn’t remove things from my cart and doesn’t add things. It’ll often reset my shipping option from pick up to ship so I have to reset everything for pickup every time I open the app. Takes longer to shop on the app than just going in store

With stores as messy as they are now, the search button on the app is a must. I can type zipper and it shows nothing. Please fix