Fake chat support
Chat doesn’t seem to be working - no response over 30 minutes
HSBC UK Mobile Banking
Simple and secure banking
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Description
The HSBC UK Mobile Banking app has been created specially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with Face ID or Touch ID
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Log on quickly and securely
Face ID and Touch ID mean you can use your face or fingerprint to quickly log on to the HSBC UK Mobile Banking app, without having to enter a password.
Once you’re logged on, our Digital Secure Key gives you added protection against the threat of fraud. To authorise transactions, you just generate a code using a PIN or password or with Face ID or Touch ID on supported devices.
Pay & transfer
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. You can pay in one or more cheques up to a limit of £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
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• Log on quickly and securely with Face ID or Touch ID
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Log on quickly and securely
Face ID and Touch ID mean you can use your face or fingerprint to quickly log on to the HSBC UK Mobile Banking app, without having to enter a password.
Once you’re logged on, our Digital Secure Key gives you added protection against the threat of fraud. To authorise transactions, you just generate a code using a PIN or password or with Face ID or Touch ID on supported devices.
Pay & transfer
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. You can pay in one or more cheques up to a limit of £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
Screenshots
User Rating
4.8 out of 5
1,615 ratings in Ireland
5 star
1,406
4 star
141
3 star
39
2 star
4
1 star
25
Ratings History
Reviews
HSBC SUPER!!!
HSBC SUPER!!!
Fast and easy
Easy to do
Very poor customer service
I normally use the App but had to use telephone services as I was transferring a large amount which was flagged as fraudulent and the app was suspended from use. I understand and appreciate this extra vigilance but was disgusted by the service. It was an expensive call from Ireland to the uk which took forever as the customer service assistant was incompetent at his job. Communication was poor, unclear and what should have taken a few minutes took 30 minutes. In addition the quality of call was appalling as there was constant background noise of other calls and hissing. I’m sure he was a very nice man and did save himself by the end as he stayed on the line while I completed my transaction to make sure everything went through. Spend money on your training and customer focus as this was a very poor example.
Keeps crashing
As soon as I open the app and it displays the HSBC logo it crashes. I deleted and reinstalled the app. I put in my user ID and password then it says it will send an activation code. No code arrived. Last time I had to deal by phone with HSBC it took 10 phone calls totalling 1h 19 minutes over a 16 day period to sort out my issue. Not looking good.
I love Hsbc
I truly love my bank💕💕💕💕
Crashes paying someone
Great idea but sadly not available for non Uk payments and when you do use it the system crashes
Worst banking app ever
The most user unfriendly banking app I’ve ever used. Will not take correct memorable answers! Keeps asking for the same memorable answer and never asks for an alternative! Will not work on iPhone 12. Cannot delete app from phone. Cannot access my online banking! Such a stressful experience resulting in lengthy calls to customer service which results in resetting all my details. I have called customer service at least six times in four months. Only ever a temporary fix and never a permanent workable solution. This app is a nightmare to use!
So much easier
This new app has made banking so much easier, quick and efficient. Not all changes are good, but this has been
Poor
Have had a terrible time using this app. Not user friendly and have wasted countless amount of time ringing help agents etc.
Store Rankings
Ranking History
Category Rankings
|
Chart
|
Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
15
|
|
Top Free
|
|
92
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|
Top Free
|
|
134
|
|
Top Free
|
|
140
|
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Top Free
|
|
140
|
Keywords
first direct,
credit cards,
accounts security,
hsbc uk mobile banking,
security bank online,
security bank mobile,
global banking,
mobile bank uk,
mobilbank se,
hsbc hk mobile banking
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Revenue and Downloads
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App Info
- Category
- Finance
- Publisher
- HSBC Global Services UK Limited
- Languages
- English
- Recent version
- 3.48.0 (5 days ago )
- Released on
- Oct 24, 2017 (6 years ago )
- Also available in
- United Kingdom, United States, Hong Kong, India, China, Australia, Romania, France, Italy, Canada, Spain, United Arab Emirates, Nigeria, Germany, Singapore, South Africa, New Zealand, Ireland, Saudi Arabia, Turkey, Malaysia, Ukraine, Japan, Greece, Netherlands, Poland, Portugal, Switzerland, Philippines, Brazil, Thailand, Taiwan, Egypt, Sweden, Russia, Pakistan, Belgium, South Korea, Hungary, Norway, Kuwait, Mexico, Denmark, Czechia, Vietnam, Austria, Indonesia, Israel, Argentina, Colombia, Finland, Chile, Lebanon, Kazakhstan, Peru, Algeria, Azerbaijan, Ecuador, Dominican Republic, Belarus
- Last updated
- 1 week ago