Worst banking app ever
Nothing works except to see your balance. Chat function does not even load. There is no way to send secure mail. Tried calling and nobody can resolve anything. Crap of a bank.
4.78 out of 5
1,650 ratings in Singapore
Nothing works except to see your balance. Chat function does not even load. There is no way to send secure mail. Tried calling and nobody can resolve anything. Crap of a bank.
I have a very long answer for my memorable question but the app is not able to take all the letters
Had a bit of trouble adding a new payee. I had to try a few times before the app register the details....
It is as simple as 123. However, for us foreigner to use computer to logon is hell of complicated and terminology is not clear. Such as security key or code, they are from the security pad or generate from the app. Another one is transaction code, are they the same as security code. Pls make it simple to operate in computer. I was lockout twice, I need to go local branch to reset my secrete questions.
I’ve got accounts with various banks that have simple, usable apps that are accessible but secure. I’ve had so much trouble with the HSBC one re accessibility and usability. Why can other banks get it right but HSBC can’t. Unfortunately not much that can be done about it and have to live with it because it is more hassle to change banks, but it’s very frustrating.
Easy, Convenient and Fast
What I get and what I see on the web instructions is totally different. What a waste of time.
Terrible customer experience. Not able to switch properly from old app to new app. Got logged out and not able to reset cos not able to generate digital secure code. Worst ever experience. Need to rethink customer journey
Chart
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Category
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Rank
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---|---|---|
Top Free
|
|
19
|
Top Free
|
|
96
|
Top Free
|
|
105
|
Top Free
|
|
106
|
Top Free
|
|
148
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