I have iPhone 12 max pro, after updating the app to latest version, anytime I try to launch the app, it is in disconnected state and I have to frequently try to connect the hub. Sometimes it connects back to the hub, but most of the time I have to unplug and replug the Ethernet cable, to gain access to the hub. Never had this issue in previous version.

Starting maybe in the last month, I’ve had to close and reopen the app multiple times to get it to connect to the hub. After the last update I was no longer able to use the app no matter how many times I closed it. I unplugged and re-plugged the Dirigera hub and while my husband’s worked, mine still didn’t. I deleted and reinstalled the app and now it says “hub not found” when I try to connect even though it was working for my husband. Only one way to connect and it wasn’t working for me. We did a full reset today and now neither of us can connect to the hub. Really really frustrating! I think the last update may have broken something? Not sure where else to provide feedback on it. IKEA, please fix!

I’ve got the hub and several lights as well as the smart plug. The app usually controls the lights reliably. The intent for the smart plug is to automate the led grow bulbs for my indoor plants with the surise and sunset, however this feature does not function in any form. The smart plug has to be manually switched on via the app any time I wish to light my plants. Overall, this product is no better or worse than others like it.

It would be helpful if there was a “vacation” setting for some or all devices. When I go out of town I would like to have my blinds not open, now I must unplug the hub to do that.

I am now on my THIRD Dirigera and so far I haven’t had a single successful setup, not even on my Android. The issues are always the same: if it finds the hub, it won’t download the update, if it starts downloading the update it goes up to 20% and then asks me to factory reset it; but most times it just doesn’t find the hub. I have tried changing network configurations, I have reset the network, I have factory reset it hundreds of times… if you can imagine a potential troubleshoot, I’ve done it! I called their support and the only solution they offer me is to exchange the item. Clearly it’s not the item, but a compatibility issue…. Can someone help? —— UPDATE AFTER DEVELOPER RESPONSE: I have since then deleted the app on both phones, reset the hub, and started from scratch; same result. I have tried connecting directly to the ISP router and also the switch, same result. For context; my entire home is set up with smart devices, everything is working perfectly. I have gone through the trouble of unplugging all the other smart devices to see if it was interference and still nothing changed. I have called support and it’s as if I am speaking a language from another planet, one of them didn’t even know that IKEA had a smart home hub, let alone what the point of it was, she gave me instructions on how to assemble a kitchen cabinet. Major opportunity for improvement here from such a great company. The guy on the support chat kept asking me if I wanted to buy a new one after I explained to him the issue in vivid detail, even added pictures, he couldn’t understand me! I am beyond frustrated. FINAL UPDATE: SUCCESS! It only took me four days, four different Dirigera purchases, almost 10 calls/chats with IKEA’s useless customer support, a bunch of online research, and one call to Eero support to figure this one out! Every time I tried setting up Dirigera in my network I had the same three results: A) no hub found B) hub found but unable to download the update C) hub found but immediately pushed to do a factory reset After reading in one of the topics here about vlan/IP issues and how that correlates I decided to take a dive into the world of Eero, seeing as it does everything on its own, always leaving some room for errors in a network (mine) polluted with smart devices and more. My setup is ISP modem —> Eero router —> TP-Link switch —> devices I could see on the very self-explanatory eero app that in fact Dirigera was present in the network connected by Ethernet and a

Amazing user experience!

“Verify a host email” is giving errors for the last month. No way to manage system remotely.

I’ve had IKEA smart home products for years now, and they’re always reliable, if sometimes a bit slow to respond (which cost them a star). They usually come on faster than they turn off, sometimes taking up to 30 seconds to go dark. But this could be the fault of the IKEA hub or the Tradfri light controllers and not this app.

Limited, to no support. Product does not stay connected, and IKEA doesn’t seem to care!

The dirgibilityboo hub is a great improvement to the original gateway. It is still missing the promised Matter update. This app would be better if it supported the older tradfri hub as well as the Dillinger hub.