Instacart: Groceries & Food

This is a terrible app, and the customer service system is extremely poor. They missed one item in my delivery, and the customer service promised to refund it on the same day. It's been a week and they still haven't refunded the money. I've contacted customer service three times and it's still not resolved. I also sent an email which was ignored and not replied to. I will never use this awful thing again.

Any time there’s an issue, I will be on chat with Customer Support for over an hour just hoping for a simple answer like “is my order coming” (like when an order for today suddenly spontaneously changes the delivery date to the next day). The responses are nonsensical (like repeating “I will help you” but never actually helping or doing anything, literally just repeating that they will help). It will go on for at least an hour. Also, the app is poorly designed for the user; finding a way to chat with the driver is cumbersome, it doesn’t let you alter your saved directions without placing a new order, etc. Also, I will sometimes spontaneously get an email from them that I have canceled my order when I never canceled my order, then when I login it turns out it wasn’t canceled at all. They need to fix their serious tech problems.

I placed an order for the first time. Got canceled 3 times. DOORDASH would never do this to me. Trash app.

Super easy and fast!

They made me order things and last minute telling me it's closed? And they can't change stores

I’m no longer driving so the delivery app is perfect for me. New Years Eve is complete.

I honestly can’t imagine a nicer service than Instacart. With so many things these days that seem to be working against us all, this is a gift that seems almost too good to be true. The hours and anxiety that Instacart avoids, I really can’t see any rain not to continue my trial subscription.

99$ sub fee and I pick a deliver within a half hour and I get a hour and a half later delivery time

Why are you charging my card more than you said you would

Many advancements making for a seamless purchase and delivery! Direct communications live with shopper and substitution options are a plus!!