Not great
Tried several times to charge, and a few swear words later, started to charge.
IONITY
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Description
Searching for a top-notch EV charging experience? Download our app to easily locate reliable and convenient IONITY stations across 24 European countries along key motorways and routes. Enjoy ultrafast charging at speeds of up to 350 kW, powered entirely by renewable energy.
Highlights include:
Navigation
• Search for and find the nearest or a specific IONITY charging station – the availability of all charging points is displayed in real time
• Use your favorite route planning app to get there
• Photos of stations facilitate orientation on site
Charging
• Conveniently start and end your charging session directly from the app – no interaction with the charging station is necessary
• Track the charging progress and receive a push notification at 80% or 100% (according to your personal preference)
• QR code scanner included as alternative to start charging session
Payment
• Contactless payment via the app
• Safely store your credit card details to pay for your charging sessions
• Charging history: all your charging events at IONITY - clearly displayed with a lot of detailed information.
IONITY PASSPORT
Discover the IONITY PASSPORT through our app and choose the plan that suits your charging needs: IONITY PASSPORT MOTION or IONITY PASSPORT POWER.
The IONITY PASSPORT MOTION is ideal for drivers who usually take short to medium trips but sometimes venture further afield. With a low monthly fee that covers itself after just one charge, you’ll save on every kWh used!
The IONITY PASSPORT POWER is perfect for those who regularly travel long distances. After your second charge, the monthly fee effectively pays for itself, offering substantial savings on each kWh.
Benefits of both plans include:
• Significantly lower kWh prices than non-subscription charging
• No peak or seasonal price changes
• Flexible terms — change plans or cancel monthly
• Easy subscription and payment directly through the IONITY app
ABOUT IONITY
IONITY is building and operating the largest open brand high-power charging (HPC) network along European highways. The HPC charging capacity of up to 350 kW allows maximum charging speeds. As a commitment to sustainability, IONITY sources renewable energy only for both emission-free and carbon neutral driving.
Founded in 2017, IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Mercedes Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRock’s Global Renewable Power platform as financial investor. The company is headquartered in Munich, Germany, with additional offices in Dortmund and outside Norway's capital Oslo. IONITY is an internationally registered trademark.
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Highlights include:
Navigation
• Search for and find the nearest or a specific IONITY charging station – the availability of all charging points is displayed in real time
• Use your favorite route planning app to get there
• Photos of stations facilitate orientation on site
Charging
• Conveniently start and end your charging session directly from the app – no interaction with the charging station is necessary
• Track the charging progress and receive a push notification at 80% or 100% (according to your personal preference)
• QR code scanner included as alternative to start charging session
Payment
• Contactless payment via the app
• Safely store your credit card details to pay for your charging sessions
• Charging history: all your charging events at IONITY - clearly displayed with a lot of detailed information.
IONITY PASSPORT
Discover the IONITY PASSPORT through our app and choose the plan that suits your charging needs: IONITY PASSPORT MOTION or IONITY PASSPORT POWER.
The IONITY PASSPORT MOTION is ideal for drivers who usually take short to medium trips but sometimes venture further afield. With a low monthly fee that covers itself after just one charge, you’ll save on every kWh used!
The IONITY PASSPORT POWER is perfect for those who regularly travel long distances. After your second charge, the monthly fee effectively pays for itself, offering substantial savings on each kWh.
Benefits of both plans include:
• Significantly lower kWh prices than non-subscription charging
• No peak or seasonal price changes
• Flexible terms — change plans or cancel monthly
• Easy subscription and payment directly through the IONITY app
ABOUT IONITY
IONITY is building and operating the largest open brand high-power charging (HPC) network along European highways. The HPC charging capacity of up to 350 kW allows maximum charging speeds. As a commitment to sustainability, IONITY sources renewable energy only for both emission-free and carbon neutral driving.
Founded in 2017, IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Mercedes Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRock’s Global Renewable Power platform as financial investor. The company is headquartered in Munich, Germany, with additional offices in Dortmund and outside Norway's capital Oslo. IONITY is an internationally registered trademark.
Screenshots
User Rating
4.59 out of 5
2,239 ratings in United Kingdom
5 star
1,795
4 star
240
3 star
53
2 star
23
1 star
128
Ratings History
Reviews
Can’t remove a credit card
Title says it all
Nonsensical loop effect … Catch22 … Ionity’s email response not helpful
Set up and completed opening of account in my personal email address. Subsequently, the app (iOS and iPadOS) wouldn’t let me sign in as “no account under that name exists”. When trying to reset or get new password or create a new account I am told that “account already exists” under my email address. - An email has been sent to their U.K. customer service and is still awaiting a response (response times also a little abysmal, I noticed yesterday, when simply just requesting monthly email updates). - Doesn’t bode well to experience such hiccups right at the beginning (I know: first steps … but Ionity are not that young to the game, and should be absolutely spot-on re apps, their use, and security). Methinks it wiser at this stage simply to go via Audi a/c or simply just credit card when charging EVs. Response from IONITY: “uninstall and try again”. Useless! Calling them on a par. Outcome: There’s no interest in developing this app further, I gather. QR code scan and c/c payment enough for them to keep cost down; also, Audi/BMW/etc. offer their own payment cars/apps for this. This was a waste of time.
Ace
IONITY is by far the best network!!!
Out of order
Stopped at Gretna Green for a quick top up only to find one charger out of order. Apparently has been U/S for some time. Had to wait 15 minutes for one to come available.
Email reset pretty poor
Poor reset for email app is very difficult to use
IONITY Perth
Working well and reasonably fast charge at 47kw. No where near what is advertised!
Terrible I’m afraid
I am at the 350kW charger. I tried the app for the first time and it’s telling me both my wife and my email addresses are already registered, but it won’t allow either of us to re-register or reset our passwords. So, we scan the QR code on the charge station (because it says that contactless payment is not currently supported), and we have to input all our details on the website and then it is only charging at 37kW, inexplicably. It then disconnects us after a few minutes and we have to do the whole thing again. We changed to a different machine and it’s no different. A few other EV users turn up, mess about with the chargers for a few minutes and drive off - so I don’t think it’s just us. I can’t fully delete the app in order to start again. What’s the point of these “fast” chargers if they’re not delivering anything close to the 350kW that is advertised?!
Life saver
Travelling for the first time in Europe with an EV - the Ionity network and system literally saved us!
Cowup70
Superb service from the customer support, charging was very quick and easy to use
Store Rankings
Ranking History
Category Rankings
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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4
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Top Free
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14
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Top Free
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16
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Top Free
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24
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Top Free
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25
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App Info
- Category
- Navigation
- Publisher
- IONITY GmbH
- Languages
- English, Dutch, French, German, Italian, Norwegian Bokmål, Spanish
- Recent version
- 1.17.4 (3 days ago )
- Released on
- May 31, 2021 (3 years ago )
- Also available in
- United Kingdom, Sweden, France, Norway, Germany, Denmark, Ireland, Spain, Austria, Netherlands, Switzerland, Italy, Hungary, Belgium, Poland, Ukraine, Finland, United States, Portugal, Czechia, Romania, Canada, Australia, Turkey, Russia, Greece, China, Brazil, Hong Kong, Israel, United Arab Emirates, India, Japan, Kuwait, Thailand, Mexico, Malaysia, Belarus, Singapore, Taiwan, Philippines, South Africa, Peru, Argentina, Azerbaijan, Chile, South Korea, Indonesia, New Zealand, Egypt, Vietnam, Colombia, Dominican Republic, Algeria, Ecuador, Saudi Arabia, Kazakhstan, Lebanon, Pakistan, Nigeria
- Last updated
- 2 weeks ago