JetBlue - Book & manage trips

either in the browser or in the application the payment system does not work. help via chat was needed to complete the purchase

Cancelaron el vuelo por un problema en el avión, y nos dejaron por una noche entera sin comida, apoyo o alojamiento. Experiência traumática con JetBlue

Work perfectly

Easy to handle.

Muito bom

This review is about JetbLUe as a company. You guys don't allow upgrades from the basic option and you're charging for carry on bags until September when you could've just made that free. I'll never fly JetbLUe again. You're trash.

Whenever I’m searching for new flights, the app takes a really long time to populate flight times and prices. It’s even worst when you’re trying to make small edits to a flight search. In addition to making the app faster, I wish the app makes it easier to view and compare economy vs Mint flight prices and improve switching between currency and points. Anytime I want to compared prices, seats, and points, the app restarts the search. This is so frustrating especially when comparing to other airline apps. Please improve the app experience. It’s such a shame how poor the user interface when compared to the awesome service your crew and staff provide.

Unlike other airline apps, this thing is so bad it doesn’t keep track of my reservation associated with my account. I hit my trips and it can’t give it until I enter the reservation number. If I had that with me I probably wouldn’t need to check it on the app, now would I? On the computer website it is no better. I tried to change a reservation and it kept giving me an error message and said contact us. So I hit chat and all I get is a generic AI bot (and telling me how much easier I could take care of my needs online!). Talk to a live person? If you request that you are told Jetblue has the audacity to charge $25 for that. For a problem with their website?

Horrible app. Won’t let me revise my seats for a trip coming up in two days. Continues to give me a “sorry can’t confirm your seat contact us by calling.” Then proceeds to make me wait on hold for 3 hours for something I should be able to easily do online. Terrible app , I don’t recommend it.

Mobile app and desktop site need a BROWSE function that shows where you can go from each city. Most flights I search results in, “no flights found.” In calendar view, same. No flights for 6-12 months, really? Not one? That’s like searching on Amazon and getting, “no products found, warehouse completely empty.” It’d be easier if you, Jetblue, told us where you fly from each city, instead of users putting in random cities in the Dep/Arrival fields.