JetBlue - Book & manage trips

La Compagnie a annulé le vol de 8h55 Paris à 11h33 New York sans motif et sans proposer un autre vol permettant de prendre la correspondance de 14h05 arrivant à Punta Cana à 18h57 J’ai payé 1075,80 € pour 2 billets A/R et Jet Blue ne me rembourse que 978,46 € alors qu’ils sont à l’origine de l’annulation. C’est honteux et carrément du vol. Cette compagnie est à fuir !!!

Très bonne compagnie et l’application est très fluide.

Très fluide

Passport scann is perfect

It took me one hour to be checked in !!! Really disappointing.

Several bugs remain when non US travellers, losing all passengers parameters and unable to choose a residence. Doesn't make temporary save parameters, need to re-enter everything ! I stopped using it.

This review is about JetbLUe as a company. You guys don't allow upgrades from the basic option and you're charging for carry on bags until September when you could've just made that free. I'll never fly JetbLUe again. You're trash.

Whenever I’m searching for new flights, the app takes a really long time to populate flight times and prices. It’s even worst when you’re trying to make small edits to a flight search. In addition to making the app faster, I wish the app makes it easier to view and compare economy vs Mint flight prices and improve switching between currency and points. Anytime I want to compared prices, seats, and points, the app restarts the search. This is so frustrating especially when comparing to other airline apps. Please improve the app experience. It’s such a shame how poor the user interface when compared to the awesome service your crew and staff provide.

Unlike other airline apps, this thing is so bad it doesn’t keep track of my reservation associated with my account. I hit my trips and it can’t give it until I enter the reservation number. If I had that with me I probably wouldn’t need to check it on the app, now would I? On the computer website it is no better. I tried to change a reservation and it kept giving me an error message and said contact us. So I hit chat and all I get is a generic AI bot (and telling me how much easier I could take care of my needs online!). Talk to a live person? If you request that you are told Jetblue has the audacity to charge $25 for that. For a problem with their website?

Horrible app. Won’t let me revise my seats for a trip coming up in two days. Continues to give me a “sorry can’t confirm your seat contact us by calling.” Then proceeds to make me wait on hold for 3 hours for something I should be able to easily do online. Terrible app , I don’t recommend it.