JetBlue - Book & manage trips

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Not sync enough

Boarding pass QR code doesn’t always enlarge

The recent update made this app very glitchy. I fly enough that I have priority security. Before when you checked in, you could send the boarding pass to your wallet and it would have the arrows indicating priority security. Now there is no way to do this and the boarding pass doesn’t show the arrows. I had to get cleared by customer service. The whole point of priority security is to save me time but this update has had me running around the airport. This is the only thing wrong with the app. Otherwise I love the convenience of it.

The app not only lets you book flights, but you can also fry an egg on your phone because the app makes it so hot.

09-22-2024: “Get okta token failed”. Logging in on the new phone still works from safari or other web browsers but the app despite entering the correct verification code is not working. Please fix, I’m Mosiac 2 and fly frequently. 09-24- 2024: There was an update yesterday and I was hoping this would fix the issue. The “get Otka token failed” message is no longer showing, however now it’s saying “Your session is expired, please try again.” This is on the latest IOS18 on iPhone 16 pro max. Please fix this I need access to my tickets. 12-19-2024: Am able to log in now. However, I am still unable to check-in to my flight in the app, only on the web via safari on iPhone. Please fix!

Impossible to follow and understand

You should probably fire your entire development team, app crashes on 2 different devices when you try to scan passport!!!

I just want to start of by saying this is my first time writing a bad review for any company ever. But today I had the most horrible experience with JetBlue. I purchased a round trip for my family but I have a toddler that it’s turning 2 yrs while on this trip. Meaning when we leave our country my child it’s still 1 yrs now and to be able to add her to our reservation we have to call and the airlines add the child our reservation we have done this in the past many times. Today I do the same I always do and the representative that took my cases stated they were unable to add my child. My child turns two while on this trip so I wanted to add her as a lap child for my OUTBOUND flight and purchase a ticket for the return at regular price since she will be two upon return. To my surprise I was informed this could not be done and I quote “ Although it makes sense they were unable to help me” and advise to contact Expedia since I had booked thru them. That the only way the could I add my child was if I had two one way trip and then they would add her to the outbound flight as lap child. I asked for the to do so since I was going to pay for her return ticket. But they were not going to honor the price I had paid 4 days ago plus additional fee. I am very disappointed in JetBlue that this was their approach towards my “ unique situation”. 0/10 recommend to book their flights if you are traveling for your kid’s birthday specially if they are turning 2 while on the trip.

Very sleek looking app BUT, not well programmed. 1.) Main screen will refresh but not actually populate flight delay data until you go under the “Manage Trips” area and refresh there. 2.) Missing gate information (completely blank) but it’s on my Apple wallet JetBlue ticket. 3.) Pull up the airport map of MCO (Orlando Airport) and it shows you A and B gates. JetBlue ONLY flys out of C gate which is in a completely different building, much farther south and doesn’t pull up by default. For such a nice looking app, you can do better! Let’s fix these issues shall we?