Just Eat - Food Delivery

My only option at the moment but I find it so expensive in comparison to UBER where there is NO charges!!!! Our food didn’t arrive at all last time!!!! We found it outside the second gate the next morning full of ants, devastating for two pensioners on a tight budget!!! It is our one treat a week!!! Not impressed.

I ordered a full meal that had to come with coke - apache still haven’t reverted with my request for my coke, the delivery guy didn’t even know I was supposed to get my dips. Very poor sevice.

I’m Italy it is the worst service ever!

Absolutely terrible service. I ordered and paid for my food, waited for more than an hour only to get a phone call that the driver refused to deliver my food. Poor customer service - got no assistance at all and didn’t get my money back.

Excellent

They are only allowing to blame the restaurant for an order not turning up. There’s no way to contact them. The restaurant is not at fault, they cook the food when JustEat told them to; but just eat failed to pick it up. The app directs you in circles so there is never anyway to resolve issues, it is poor user experience designed to make the customer frustrated.

5 stars

Customer service is unhelpful and infuriating, they can’t literally tell you to get lost but they do have synonyms for it. Also very difficult to actually find how to contact them. They allow restaurants that do not exist. Please check restaurant locations before ordering so not to make the same mistake I did. Restaurant seemed to be in the middle of a field, even the driver couldn’t find it, food arrived after two hours even though it was predicted as 15 mins. When asked for a refund after an hour and a half they asked me to wait even longer. Food eventually arrived cold and inedible, And I was two hours late to function. Another time in the past my order was sat waiting for the assigned driver to pick it up, and after over two hours they cancelled my order, again no help from customer service. It seems each time I order something goes wrong. App deleted and never ordering from them again.

Well delivery is here, but the poor lass and I are on door step while she tries to enter my DOB - 10 minutes of my life wasted I’m quite easily to recognise as over 50 I don’t expect much from Just Eat but your system is naff

Absolutely disgusting service for refunds. Told me to wait 5-7 working days, it’s been well over that amount of time and still no refund issued. Terrible because you can’t even get into contact with them.