4.64 out of 5
3,237 ratings in United Kingdom
Really bad service.. their staff very rude with the passengers.. not friendly not helping.. very slow service staff they don’t care or mind about the passengers flay time.. I lost my flight on 26/11/2023 … because of that staff treating and behavior…I made a complain on the phone but they didn’t take any action.. I never use this airline anymore.. tap air is better than that company
Muita decepção com a latam… fiz 2 viagens via latam de navegantes para Londres -Londres -navegantes em 2022 Agora em 2023 fiz novamente Navegantes -Londres -navegantes….. e essas viagem não contam pontuações …. E alem do mapa s me cobraram excesso de bagagem porque nao me subiram minha categoria…. Ainda q eu tenha viajado na primeira classe … Nao vale a pela viajar com essa companhia Nao merece classificação nenhuma
One of the worst apps of air companies I have used. I cannot see my boarding pass, the app crash every second. I imagine hose many security flaws it must have. You should take some programming classes to your devs!
App de vocês tá horrível não consegue fazer nada
So difficult logging in with the app, keeps saying service not available! Keeps getting time out. Has contact numbers that are no longer in service! So poor. Airplane was so old and run down!
Almost no help whatsoever for check in. Costumers have to do everything, self service with no one willing to help. The best you can get is a someone telling you where to go a what machine to and if you’re stuck with the check in then good luck. After that you have to take your luggage to the scale and wait for someone to collect it. Maybe next time they will ask you to take it to the plane.
But having just travelled 28hrs using four flights the app is still showing ‘your boarding pass will be with you shortly!’ So we had to print off all the paperwork defeating the object of the app.
Does not complete credit card payments - nor does the website. Rejects postcodes that are not numbers only, even when set to a country where postcodes include letters.
App doesn’t work 90% of time
Have deleted, reinstalled and logged in several times and the app just crashes or gets stuck loading every time. I’m sure it’s wonderful if you’re ever able to log into it…
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Chart
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Category
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Rank
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Top Free
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2
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Top Free
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5
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Top Free
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5
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Top Free
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6
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Top Free
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10
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1
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