Beyond words
Booked a train to northern Scotland but apparently my train did not exist despite the app saying it was “on time”. LNER staff instead put me in a different train and told me to get off at the end. I followed their instructions and I ended up at some small town during night time, and was stranded as there were no more train departures for that day. I talked to LNER staff and they told me they would book me a taxi to my destination if I paid them £200 to noon a taxi for myself and another stranded passenger and assured me REPEATEDLY I would be compensated. I had no choice unless I wanted to sleep on the street so I did just this but it turns out they lied and I never got my money back? Is this company ran by a bunch of con artists? What is this madness.
