LuggageHero: Luggage Storage

I was flying out from LAX but needed somewhere to store my luggage close to the airport. I came across Luggage Hero and it was an absolute godsend. The staff in the mail depot in Playa del Rey who took in my bags were very helpful, friendly and efficient. It was such a cheap option and it left me free to enjoy the full afternoon without minding my bags. Amazing service!!!

Could have a “declining” hourly rate that makes it cheaper the more hours you use. Like $4 for 1st hour; $3.50 for 2nd hour and $3 for every subsequent hour for example.

Super convenient and helpful staff.

This service is designed to charge you fees without making it clear. The customer service afterwards is terrible. I booked on a one hour slot to find out the address of where I needed to take the luggage and then cancelled. It showed my charges as zero. But when I canceled it minutes after booking, I was charged $10 for not canceling with 24 hours notice. So the charge wasn’t $0 as indicated. It was a minimum $10 if booked. Terrible customer service response to my request. Will never use again.

My family was hesitant to do this, but it worked out great. The luggage servicer chained up our luggage. It wasn't going anywhere. It was great

In theory this is a great service. Checking out of our air BnB needed a place in London to store luggage . Found one 2 blocks away yay!!! Pressed the book button and realized the store was not open yet and decided to hold on to luggage instead. Tried to cancel right away and was informed we would be charged $10!!!! Will be fighting this charge with the credit card company. There should be a grace period when booking same day.

Great receptionist. Give him a raise!

Friendly people. Quick drop off, quick pick up. Easy access. Would use again! Thank you!

So helpful and easy to use. Thank you for this service

If you do not press the exact button on the app on time, the app will fully charge extra night even after 1 second from your pick-up time. It does not consider traveler’s situation at all.