Avoid do Not order from them, save yourself from problems
AVOID! More than one month ago i ordered shoes from this page (21.06.2023). Today is July 31. I received shoes with some little factory defects, for me was eye catchy, looked not nice plus was not full complectation, probably they send me returns, I was calling, writing emails, writing trough instagram and finally after more then one month, last week finally I received exchange and guess what I received even worst, numbers of shoes not in the middle and even more visible flaw. I had to have this shoes this week max, now I’m calling, writing again (by email and IG they even didn’t answered anymore) and when i reach they giving empty promises that they will mark as a urgent, next customer service dropping phone and later saying I don’t know when other department will check, they will check, just we don’t know when, When i asked for a number who to contact from this departMent, she also don’t know. Idk my plans and everything is ruined, idk where I will get that fast new shoes, new clothes for weddings. My tip for you if you have important events and even if you ordering one or two months before , just not from here, you don’t need problems… And if you think aa bad reviews, still a lot positive, I can say that I also thought will be good, but its wasn’t, believe me you don’t want sit more than one month trying reach them, waiting till they will answer, save your time and order from somewhere else, learn from my mistake. Don’t ORDER FROM THIS PAGE! Update: I had a hope till wedding get shoes, but again 2 days any answer, this problem could be solved very fast if people who work there would really like to help, when I called was only one person on phone who really wanted to help and made things move, rest i dont know what they r doing in customer service… So yeah I will repeat myself Dont order from MatchesFashion, because you will get returned, defected items and maybe even not original. Pity I cant add pictures, but never saw Balenciaga shoes like this… First shoes was with slightly defects and not full complectation, I asked for exchange it took one than one month of communication (imagine how much time I spend calling, texting, trying reach them), and what I received was worst then previous shoes… Looked like its even not original… Sewing of numbers was not in the same height and as well one number was sawn more to one side, on another shoe was good (how suppose to be just on one shoe). For exchanged shoe I even didnt received return sticker, almost two w
