Myprotein: Fitness & Nutrition

01.09.2023 update My protein did escalate this and send me an email asking for more details, sadly though, we simply started the entire saga all over again (send me proof of this, send me Proof of that , mark this, mark that) even though everything is very clear . Anyways, I reached out and asked PayPal to solve it since myprotein simply wouldn’t and GUESS WHAT??? My protein DELETED MY ACCOUNT. ****************** Great products , poor costumer service. It started with me accumulating a nice sum of money via referrals. It suddenly disappeared even though I never used it. Took me a couple of months (!) to get half of it back. I later made another order and bought more products . My protein accidentally made it look like I paid 33% more even though I didn’t . That made the package get stuck at costumes and made me pay more taxes. They were not cooperating to fix the problem. Furthermore , half the order was cancelled by they’re behalf without refunding the referral money I used back to my account or fixing the costumes bill. That made it get stuck since costumes asked me to pay for items which I did not recieve. Above all, very poor costumers service ,I get a feeling as if I’m inside an un ending loop with different agents who simply lack manners and the ability to communicate with costumers or be of help. The tastes and products are good though, if you have the strength to go through all that I have written above.

Great app

Good app with quick slides

Downloaded the App because got email notification about flash sale and extra discount using App BUT IT DOESN’T WORK. Logged into my account, found item from previous order to order again. Cannot change flavour, amount (i.e. weight) or even add to basket. Closed down app and tried again, still doesn’t work.

Web view app where buttons don’t work half the time, e.g right now I can’t click search, the nav menu, or filters, but the basket button & home screen categories work. I’ve restarted the app multiple times & switched between WiFi & 5G, nothing fixes it

One tub of collagen, on offer £7.99 but £4.49 delivery! Ridiculous! Have had one tub already and helped my brittle nails get stronger. Hopefully helping my skin too!

Slow, lags a lot and screen jumps constantly.

Their live chat facility is just appalling. The agents don’t understand simple English. I wasted over half an hour trying to get the agent to answer my question which was “why was the the second bag of collagen protein more expensive than the first?” before giving up because they couldn’t understand it, nor put me through to someone that could help nor give me a tel number in the U.K. to call. There is no telephone number for the U.K. operation and ordering today as opposed to yesterday has meant that I’ve lost some of the discounts and freebies….My Protein used to be good but now they’re clearly unprofessional, avaricious and don’t give a stuff about maintaining relations with long term clients… proceed with them at your peril and don’t expect to get any customer service…

It is good for pump.

I placed a order yesterday costed me 173.35 pound i was just checking the same products today it is costing me 163 with the same offer i used yesterday how come price can change with in a day for every thing this shows you make people fool by advertising sales and offer on your app the. I contacted customer care named lydia was not event listen the concern same message again and again that they cant do anything. I am placing order from last 1 year but if this is service I can’t trust on this kind of brand.