Pawshake - Dog & Pet Sitter

I’m a pet sitter and this app is great, it helps easily connect me to pet owners so that I can help look after their beloved pets while they go away.

Don’t like the operation and appearance of the app, very text heavy and not the easiest to navigate from a sitter point of view. Unlike other pet sitting apps, they also hold on to the payment for ages and take much longer to pay the sitter, cheeky.

Honestly loved this app at first - was perfect for a University student to earn extra money doing something they enjoy. The clients I’ve cared for are lovely and have had no issue with finding them. Unfortunately the support system is awful. I have had trouble moving homes and with my personal life so was not able to conform to the 24 hour response time limit twice due to having no access to wifi or mobile data abroad. I understand there is a policy but removing a trusted sitters account for not replying to 1 message is a joke. Then received no response when I brought this up. They reactivated my account only to delete it 3 days later for absolutely no reason. Was told it was because I didn’t respond to a message from 6 months ago even though that had never been an issue in the last 6 months… very strange. Shame because it leaves clients with a small bunch of sitters to pick from. I’ve heard many negative comments regarding this app over the last 3 months so won’t be surprised if it collapses.

I’ve been using the app for a while as a pet sitter and have had good success however compared to competitors ( won’t name names ) the apps user face is more complicated than it needs to be, there’s also no flexibility on pricing specific dates, additional services like others.

I use this app in Holland and has been excellent. Trying in London and no one bothers to update their calendar, it shows they’re available and they aren’t. Sick of wasting time sending messages to people to get “I have another booking”. Annoying.

As a sitter with all 5 star feedback on several previous bookings, I received some unfair negative feedback from a pet owner following a booking. My account was immediately suspended and after an initial response from customer service, it has now been over 2 months since my account was suspended (or deleted). I have chased for a response and not received anything from Pawshake. This has also been the experience of 2 other people I know who have used the app as a sitter.

I had a great experience with the sitters . The app is very easy and helpful. I highly recommend

The app is not user friendly. It takes some time to be able to navigate to book a sitter. It needs improvements.

Used the service once and tried to use it again a month later. App won’t accept mobile number and no contact details for company or app to sort it out. Useless

Feels like it’s entirely unintuitive app..such a frustrating experience .. and so many sitters not able to say if they will or won’t be avail around the Xmas period.. times when we really need clarity.