SC Mobile Singapore

Don’t expect much. This app is confusing and the only good thing is the start screen however there it starts to get weird already. For the investment app you need to tapping the Face ID icon instead of just applying it. Anyway the worst is that it takes days until amounts invest are displayed on corresponding security accounts. So on front page you don’t know how much money ist actually in your accounts. The most laughable thing is when you try to transfer between currency accounts where the amount to be transferred is shown in the target currency 🤷🏼‍♂️🤔???? Why is that? It turns out to be a guessing game of try and error to clear one account and credit it to the targeted one. It is like a money exchanger is asking you what do you think you can get in USD for your S$ so long until you guess right.

Instructions says download app and go to help and services to activate the physical card and there is no such options after downloading the app

doesnt work well, full of bugs and ads, it is so hard to find what I need. will be cancelling my credit card and staying far away from this company as much as possible. so frustrating to deal with this

Worst customer service ever. Kept repeating cannot and talking about bank protocol but never think of how to solve the issue at hand. Close down your call centre if you don’t plan to service your customers

As senior citizen, it’s not friendly app to use. App should be more easy to use

Authentication required for pay now when I use on Standard Chartered mobile. How am I supposed to authenticate when I am in the app, and took to authenticate on the bank app on a digital device?

App is subar. Difficult to understand your card balance and takes ages for incoming payments to be reflected. Banking experience is horrifying. Good luck to you ever need any support. Online chat staff are unhelpful and unfriendly, while phone support perpetually has high volume (or rather low/no resource manning?). Website is opaque with details. I have never gotten a waiver but was denied one based on unknown terms. For your sanity, bank elsewhere.

App has not been able to provide update of SGFinDex for more than a month. Why is that so? Not satisfactory

Possibly the worst bank ever to apply for credit cards. Used to be easy to apply for late fee waivers + annual fee waivers but for whatever reason they have somehow changed their waiver structure. 1 GOODWILL waiver in 12 months is absolutely ridiculous. please seriously reconsider your waiver structure.

You can't do anything with most of the functions other than just to view transactions. Any other functions / submissions will only get an error code reply. Calling the bank later to verify gets you a reply.."ob thats normal.. Shows error but will go through." Unreliable & hopeless. Wtf!