Slow and has multiple stops
I have booked two tickets for more than $200 For a fast night train Unfortunately, it was so slow and it did stop multiple times So frustrated, and disappointed.
4.61 out of 5
387 ratings in United States
I have booked two tickets for more than $200 For a fast night train Unfortunately, it was so slow and it did stop multiple times So frustrated, and disappointed.
At least 2-3 times a week SJ is late, they have car issues or something is preventing them from being on time. What’s worse is that the customer service is combative when trying find a resolution for failed trips which are the fault of SJ. For example: trains have maybe unplanned final stops (a few stops before their final destination) and told the passengers (including myself) that we needed to “sort out” the rest of our journey on our own and they wouldn’t compensate for that. Very poor experience.
Tried to open account. It requires Swedish personal number. Remove from USA and other App stores Very annoying
At first like some others in US I thought I did need a personal ID number from Sweden. However, I reached out in the app chat and she was able to set me up with an account and emailed me a link to finish account creation. If you make your first booking on the website and click the button to remember or save the card you are using, you can also make purchases in the app as an American. I was also able to click the button to add a 2nd payment card later. I was not so lucky with the Volvo On Demand app.😢
Terrible I have spent hours with no results and even went to the station central in StK.. you have eliminated people to people booth.. Shame on you .. we who are over 50/ 60 are still alive and need a humongous not some electrical wires AI .. no thank you ..
It took a few tried to learn the app but once that was done it has been super! So easy to plan or change a trip.
Easy to navigate for both arrivals and destinations with all stations. Concise. Efficient.
Doesn’t always tell you what options were there. I tried to book a train and it came back as a bus - but only after I paid. And this is very difficult with a baby
Adding tickets to Wallet doesn’t work: I get “Could not fetch Wallet-pass” every time I try. Also, there’s no option to pay with Apple Pay.
I downloaded this app in the hope of being able to handle my ticket purchase, and downloading a copy of my ticket. Unfortunately this SJ train app does not accept American Visa or MasterCard. I was eventually able to buy the ticket by using the Capital One extension ENO on my laptop browser. It is a secure virtual credit card extension from Capital One bank . Once I purchase a ticket I tried downloading it on this app. Ticket not found. I tried joining the SJ Pro version of the app. You need a Swedish personal ID number. Contacted the chat of customer service. Waited over 2 hours. No response from their chat support. Very poor customer service
Chart
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Category
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Rank
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Top Free
|
|
14
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Top Free
|
|
50
|
Top Free
|
|
107
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Top Free
|
|
110
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Top Free
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153
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