SmartHome

Published by: TELUS Communications
Downloads
Revenue

Description

TELUS SmartHome is your simple all-in-one security, safety and smart home solution. Protect, automate and monitor your home in real-time from anywhere in the world, from any current mobile device. All you need is internet or mobile service, a TELUS SmartHome Security service plan and the smart devices you wish to install at home.
The TELUS SmartHome app offers solutions for:
· Security and safety alerts
· Interactive video monitoring
· Energy efficiency management
· Home automation
Optimize your home from wherever you are. Just tap your app, and you’ll have real time access to what’s happening at home. View your video screens or clips, change and control settings and make your home the safest and smartest it can be.
Whether you’re down the block or halfway around the world, still in bed or halfway through a busy day, TELUS SmartHome Security has you covered. The TELUS SmartHome app can send you notifications, you can instantly view your front door or living room, make and change rules to maximize energy efficiency or improve comfort, and have direct access to every security and smart home device you’ve installed.
Simple icons and easy-to-follow screens give you remote access and control. Guide a slider to dim a light, tap to chat with someone at your front door, or pre-program an early morning warm up of the house before you even open your eyes.
Note: This TELUS SmartHome app requires a compatible system, internet access and a TELUS SmartHome Security service plan. The app features and their usage varies based on the solution chosen, equipment and service plan. Visit telus.com/home-security for more information.
With the TELUS SmartHome app, you can:
· Receive real-time emails, text messages and push notifications for unexpected activity and events that matter to you
· View your property from installed video cameras
· Watch live and recorded video clips from your security cameras
· Pre-program or turn lights on or off
· Set the ideal temperature on your smart thermostat
· Search your complete event history
· View and speak remotely to a visitor at your front door
How the TELUS SmartHome helps you stay connected to home:
· Know instantly when your kids are home from school
· Arm your system and lock up from anywhere or automatically as you leave the house
· Know when service people arrive or leave
· Be alerted when the garage door is left open
· Receive a notification your medicine or liquor cabinet has been opened
· Know if someone changes your thermostat settings
· Be alerted if someone attempts to log on to your account
· And much more!
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Screenshots

User Rating

4.59 out of 5

19,837 ratings in Canada

5 star
15,215
4 star
2,595
3 star
895
2 star
332
1 star
659
Ratings History

SmartHome Installs

Last 30 days

SmartHome Revenue

Last 30 days

SmartHome Reviews

Garage door opener giving false messages

Kkeiko1 on

Canada

Don’t trust smart garage door opener. I keep getting notifications that my garage door is opening and closing several times a day. When I’m at home, I will go and double check, and nothing. Very annoying

Over prices poor quality system and awful support.

Sisco611 on

Canada

The support and systems are very low quality. To 3 years and many visits by techs to rectify issues.

Very Bad Service

MaryamnSharif on

Canada

Spoke with Telus many times about different issues but no one followed up. Vishali and her Manager called to get feedback and ensured it would be solved in 48hrs but no one even called. Extremely Poor service while installing the system and after installation. Might have to tweet to get some action from the top management.

NEEDS TO BE UPDATED

Ronzo beeyotch lol on

Canada

The app itself isn’t bad in terms of UI very easy to use however, the SmartHome security products you guys sell function at the same time. I feel like you guys need to update your app to be better optimized with your current products which are offered for home security and SmartHome services, the app could have been executed in terms of presentation and how things work you guys should really listen to the people in terms of what they want after all. We are the ones using the equipment services.

Doesn’t work

Cece8056 on

Canada

Save your money, I’ve had this camera for under 72 hours and it’s only worked for 5 hours out of the 72. Waste of money and I’ve been waiting 5 days for a call back. No one is there to answer the phone

Problem with video feed to Apple Watch since the last app update.

in.my.opinion on

Canada

The App no longer forwards video or audio to Apple Watch since app update. None of the available information suggests how to fix this.

Fan control limited for thermostat

Canadianbacon403 on

Canada

Can only turn fan on in hour intervals. Not the best for Canadian weather. Please allow me to run my fan for less then one hour minimum!

Apple Watch app not functioning

Riddles17 on

Canada

Since your latest update the Apple Watch app doesn’t function properly. Doesn’t confirm whether or not if it’s armed or disarmed. I use this feature daily. Please look into this. Thx

Support for doorbell dropped

Aspiring Tuna on

Canada

I need to re-add my original ADT DBC835-V2 video camera doorbell, but I can’t because the app no longer supports that doorbell type. What’s hilarious is that I can enter the MAC address and it pops up a picture of the doorbell, but the install button is disabled because it claims it can’t find it. (The doorbell is definitely on the network so a better error message would be “Hey, it sucks to be a Telus customer!”)

Silent disarm no longer an option

Ddhnbxgn on

Canada

Since the last update you get a screen whose only option is disarm. After you click that, then the silent disarm option quickly flashes on the screen as the system disarms. The screens are presented in reverse order, although ideally they should be on the same screen like they used to be.

Store Rankings

Ranking History
Category Rankings
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Category
Rank
Top Free
18
Top Free
320

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App Info

Category
Lifestyle
Languages
Danish, Dutch, English, Finnish, French, German, Hebrew (modern), Icelandic, Italian, Japanese, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish, Thai, Turkish
Recent version
5.2.6 (6 months ago )
Released on
Mar 8, 2017 (7 years ago )
Also available in
Canada, United States
Last updated
1 week ago