SugarSync

Thank you!

I’ve supported this app for many many years. 10+? But I find I’m always making excuses for it when it doesn’t work. I originally loved the flexibility of being able to assign any folder to the cloud. But, It’s not seemless. The app is constantly going offline, requiring me to manually reset it. And it hangs when I use it to grab files in Procreate. I don’t want to have to think about this tool. I just want to proceed with my work.

The entire experience has gone downhill. From zippy file syncs to slow and laggy experience.

The issues with this app appear to not be the application itself but the extreme limitations placed upon it by IOS. It is seemingly quick and doesn't freeze for the most part. However, on the Android OS there are NO issues whatsoever. I've been using this amongst a multitude of other clouds on both platforms for years now and have never problems unless on IOS or iPad OS. It is truly wrong to be held responsible by customers for problems that have nothing to do with you.

Have had this app for 10+ years and use it primarily for desktop cloud backup. That part works and files are synced and current, although iPhone problem doesn’t give me an overall “warm and fuzzy.” Used to be able to access and download current desktop files to older iPhone SE. Now seems “frozen in time” when trying same with 2-year old iPhone 12 Mini. Desktop files showing available to the phone are 2+ years old, not the current ones. Suggestions from tech support 1 or 2 years ago did not solve the issue. It doesn’t have to be this hard. Will likely be looking for another option one of these days.

I nearly quit last year. Fortunately my Mac and Windows and IPhone and IPad sync files automatically now! Just as promised. Thanks folks for your work.

Not all of my photos in my iPhone will load to SugarSync. I have to manually select the missing photos and send them to SugarSync.

Sugar sync recently had a major malfunction. Most accounts were inaccessible for two weeks. That’s right two weeks. If it was a couple hours or even a day I would understand, but they couldn’t get it resolved for over two weeks? It’s absolutely ridiculous. I’ve been a sugar sync customer for several years now, but that is unacceptable and I’m switching to something else. I would not recommend them.

Been trying to get it resolved for 2 weeks!!!!! DropBox doesn’t crash so might be moving everything to DropBox SugarSync is useless if my iPhone doesn’t connect to my files. Been crashing since June 2022 and no one in tech support has helped me. I can’t depend on the files to be available to me on my iPhone. Unacceptable.

Pretty disappointing that files from my Ipad no longer sync anymore. i hope the company figures out a solution soon, b/c I'm getting ready to drop my subscription.