This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app).
The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.
When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.
If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.
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User Rating
2.2 out of 5
5 ratings
in United Kingdom
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Ratings History
Reviews
Please clarify address requirement for over $1000
This app is actually fine. But in case anyone reads this can I strongly suggest two things:
1) The app warns that an address is needed, but it doesn’t say if that’s your home address abroad, or the place you stayed while in Australia. In any case, the agents at Sydney airport said it wasn’t necessary anymore - so please can you check and make sure this is clear in app?
2) Sydney airport wasn’t actually asking for the QR code, nor did they have a special queue for people with the QR code. So this obviates the entire aim of saving time. It was taking about 10 mins per passenger, and with only three agents there was a huge queue already at 8am.
Totally user unfriendly App
Tried to use this APP today in the fond hope that it would speed up our claim when we fly out on Thursday. After trying for around 10 minutes to fill the different pages out (it seems you have to go back after saving each time) and putting the ABN number in two different ways (both incorrect according to the APP) I have given up . Really need to sort this out guys!
Would be great.. if it actually worked
If you feel like getting frustrated and swearing at your phone constantly... download this app and attempt to use it! You will quickly hate life and hate yourself for attempting to use it. I’ve spent more than an hour trying to persevere through the constant crashing and have only managed to enter the details of one receipt successfully.
Constantly crashes and has done for years
Really really bad app. Constantly crashes and has done forever
