OTP ERROR - cannot use this app
My +855 phone number is correct on the website, but 15 times today Kris+ and this app and the website say "OTP sent to phone ..." and no code received. Kris+ and this app are blocked.
Singapore Airlines
A Great Way to Fly
#1 Keyword Rankings
Today
Top 10 Rankings
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Top 30 Rankings
Today
Top 100 Rankings
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Description
Get ready for a greater experience from booking to boarding and beyond with the SingaporeAir app.
From user experience to personalised features, our app is designed to be fast, intuitive and a delight to use.
More features will be progressively added in future updates, but here are some key functions you can enjoy now:
1. Explore, be inspired and get the latest deals on the go
Where to next? Discover the latest fare deals to your favourite destinations. Planning your next destination has never been easier.
2. Search, book and manage your flights
Search and book flights to your next getaway with Singapore Airlines or one of our many airline partners. You can now use your KrisFlyer miles, Apple Pay and Alipay to book your flights and preferred seats. Receive updates on your upcoming trips and pre-select your inflight meals and entertainment. After that, all you need to do is sit back and relax.
3. Skip the check-in queues
To prepare for your trip, stay updated on the latest entry requirements with our travel advisory. Skip the queues at the airport, check in and download your boarding pass* on our app before departure. Select your seats and browse our digital menu to see what’s served onboard.
If you are departing from Singapore Changi Airport, generate your baggage tags on our app* during check-in and track the status of your baggage. Simply scan your mobile boarding pass at the check-in kiosks to print your baggage tags and proceed to the automated bag drop counters to deposit your checked bag.
4. Manage your KrisFlyer account
Log in to your KrisFlyer account to keep track of your KrisFlyer miles balance and expiry, transaction statements and PPS value. PPS Club members can also connect with our customer support team via PPS Connect**.
5. Experience the future of flying
Find out what’s playing on our award-winning KrisWorld inflight entertainment system. Curate playlists on your app and pick up right where you last left off between flights, or view your flight’s progress***.
*Subject to regulatory requirements
**This service is currently only available for registered PPS Club members with valid Singapore mobile numbers
*** This feature is available on A350 and selected Boeing 777-300ER aircrafts
Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/
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From user experience to personalised features, our app is designed to be fast, intuitive and a delight to use.
More features will be progressively added in future updates, but here are some key functions you can enjoy now:
1. Explore, be inspired and get the latest deals on the go
Where to next? Discover the latest fare deals to your favourite destinations. Planning your next destination has never been easier.
2. Search, book and manage your flights
Search and book flights to your next getaway with Singapore Airlines or one of our many airline partners. You can now use your KrisFlyer miles, Apple Pay and Alipay to book your flights and preferred seats. Receive updates on your upcoming trips and pre-select your inflight meals and entertainment. After that, all you need to do is sit back and relax.
3. Skip the check-in queues
To prepare for your trip, stay updated on the latest entry requirements with our travel advisory. Skip the queues at the airport, check in and download your boarding pass* on our app before departure. Select your seats and browse our digital menu to see what’s served onboard.
If you are departing from Singapore Changi Airport, generate your baggage tags on our app* during check-in and track the status of your baggage. Simply scan your mobile boarding pass at the check-in kiosks to print your baggage tags and proceed to the automated bag drop counters to deposit your checked bag.
4. Manage your KrisFlyer account
Log in to your KrisFlyer account to keep track of your KrisFlyer miles balance and expiry, transaction statements and PPS value. PPS Club members can also connect with our customer support team via PPS Connect**.
5. Experience the future of flying
Find out what’s playing on our award-winning KrisWorld inflight entertainment system. Curate playlists on your app and pick up right where you last left off between flights, or view your flight’s progress***.
*Subject to regulatory requirements
**This service is currently only available for registered PPS Club members with valid Singapore mobile numbers
*** This feature is available on A350 and selected Boeing 777-300ER aircrafts
Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/
Screenshots
User Rating
4.54 out of 5
20,143 ratings in United Kingdom
5 star
15,269
4 star
2,559
3 star
1,094
2 star
447
1 star
774
Ratings History
Reviews
Poor Company
I’ve travelled quite extensively and was excited to use Singapore Airlines due to their awards as best airline. I have no clue how they won the awards. 5 out of 4 flights were delayed, 1 flight delayed by so much I missed my connection 3 hours later - 14 hour delay in alternative flights via a different continent. No compensation available but they did put us up in a hotel for 3 hours before bringing us back to the airport. No response to emails or via the app. Food was substandard and the wait between meals was ridiculous. They get you onboard, fed once and then turn off the lights and hope you sleep whatever the time of day so they don’t have to deal with you. One flight I had two breakfasts and nothing else. Ridiculous.
Awful app, easily the worst airline app
You cannot even manage a booking any more, every new release gets worse and worse 🤦♂️
S
Hopelessly useless app. Each update gets worse. Wasted 3 hours trying to change my flight, interface constantly freezing, app wouldn’t let me cancel my flight, tried to change my booking and app would only offer me more expensive tickets despite me checking that there was plenty of cheaper economy, economy standard seats available it would only let me book the more expensive economy flexi. Why???…absolute blatant exploitation of customer needs. Only option to have to spend more time calling customer service to cancel ticket. What’s the point of an app that doesn’t work. Will be using a different airline in the future
Very frustrating
Great airline, woeful App. Every time I try to review My Trips it demands I reset my password, despite it working absolutely fine on website and using my email instead of membership number as per instructions As a frequent business traveller this is just frustrating. The brand damage to an otherwise excellent airline is unfathomable.
Full of bugs. Upgrade function faulty.
The new update has made it more inconvenient to upgrade. The first issue is: previously you were able to click on your booking in your trip list to bring up manage my booking. Now you also have to input your booking reference number for it to search up your booking even though there is a page that lists all your trips. The second issue is: every time I try and upgrade with Miles, it comes up with an error. I fly five times a year, long haul with SQ. The tens of thousands of miles, I’ve collected seems to be a waste. My advice to you is do not bother flying with SQ for the sake of collecting points for an upgrade. SQ promises a lot but delivers little.
App doesnt work
The app does not work for things like changing flights / managing bookings.
Safe travels and comfortable flight
I always travel with SQ every time I go home yo my country. Once I stepped inside the aircraft I feel I’m already at home The warm and cordial welcome is the next Service is impeccable Prompt and efficient And very friendly A great way to fly .... Thank you lovely hostess in your beautiful sarong kebaya And of course everybody who always makes our flight memorable I recently came back from holiday in my country and would like to commend the cabin crew who provides us for looking after us after a long journey We had a very pleasant journey Comfortable and enjoined their services on board Thank you to all of them they are . LS-Desmund Tan LSS-Samantha Yeo FS-Zachary Foo FS-Jeremy Wang FSS-Angelyn Lim FSS-Yuno FSS-Cindy Chang Please pass my compliments to all of them Hopefully in the future we might see them again onboard in one of your fleet Best regards Ralph SQ-318, Thank you
Hurry up!
The app itself is fine, but there’s an unnecessary animation that lasts about 10 seconds every time you do any action - so it makes using the app painfully slow
Difficult to confirm waitlist
Got email my waitlist was now confirmed but can’t seem to confirm via app. Clunky and not smooth process to change anything or move reservation
Store Rankings
Ranking History
Category Rankings
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Chart
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Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
7
|
|
Top Free
|
|
22
|
|
Top Free
|
|
23
|
|
Top Free
|
|
47
|
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Top Free
|
|
50
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Keywords
sq,
singapore airlines,
air new zealand,
singaporeair,
krisworld,
krisflyer,
changi airport,
kris by singapore airlines,
ichangi,
changi airport group
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Revenue and Downloads
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App Info
- Category
- Travel
- Publisher
- Singapore Airlines Limited
- Languages
- English, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Chinese, Spanish, Thai
- Recent version
- 24.6.0 (2 weeks ago )
- Released on
- Apr 7, 2012 (12 years ago )
- Also available in
- Singapore, Australia, United States, United Kingdom, Indonesia, India, Germany, Japan, Hong Kong, China, Malaysia, New Zealand, Philippines, Switzerland, Thailand, South Korea, France, United Arab Emirates, Netherlands, Taiwan, Italy, South Africa, Vietnam, Denmark, Canada, Sweden, Russia, Spain, Belgium, Norway, Austria, Turkey, Ireland, Mexico, Brazil, Poland, Saudi Arabia, Portugal, Czechia, Finland, Israel, Colombia, Greece, Hungary, Romania, Ukraine, Kuwait, Chile, Egypt, Peru, Argentina, Kazakhstan, Pakistan, Belarus, Ecuador, Nigeria, Lebanon, Azerbaijan, Algeria, Dominican Republic
- Last updated
- 2 weeks ago