Horrible no customer service
There is no option to contact cs. Only a chatbot that only lists standard questions. Horrible and very bad service. I get a message that i alledgedly have been “ blacklisted”. No explanation and no way to correct this
Zoomcar: Car rental for travel
Book a self drive rental car
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User Rating
2.15 out of 5
13 ratings in Netherlands
Ratings History
Reviews
Cancelled car after the booking time started
Cancelled car after the booking time started. All may plans for accommodation are wasted
The nightmare of a customer care
I booked my car. I got messages that my booking is confirmed. Four hours before the ride received the approved booking with the car details. However to my nightmare when I went to pick the car, I noticed that my documents were not verified. I made the payment and I tried to reach the CC but there is no direct way to reach the CC. CC does not recognise my phone number and says, it’s not the right number and disconnects. I couldn’t get the car when I wanted to. CC is horrendously bad.
No customer service they will literally disconnect your call
I have used a lot of apps and never really reviewed anything if it was bad but i had to with this. The whole process up to booking your car works perfect but the second they got your money customer service is unreachable. They will literally cut the phone on you after 2 minutes on being on hold (this happend 4 times now) and you can “email” them and they will get back to you asap hahaha
This is not Zoomcar we should call the zoom-cheater
I never got the refund and u can’t call them after the trip completed so please listers the customer care (cheaters) promising I pr fee to rate in (-) unfortunately this not available also you will not get any response by email completely fed up this hopeless service
Bad experience with my 4 continuous car bookings
Dear Zoom cat team, I had bad experience with my last 3 bookings. Issues are related to assign the cars which are not in condition to drive, late delivery( 7 hours late in car arrival) Customer team is not helping promptly on rebooking / refund requests. Customer support team not able to help to update my contact on my profile ( I was not able to change due to technical issues. Poor customer support team. They are irresponsible and immature while handling the my refund requests and managing my bookings
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App Info
- Category
- Travel
- Publisher
- ZOOMCAR INDIA PRIVATE LIMITED
- Languages
- English
- Recent version
- 14.4.0 (6 days ago )
- Released on
- Jun 23, 2014 (10 years ago )
- Also available in
- India, Vietnam, United States, Egypt, United Arab Emirates, Australia, United Kingdom, Indonesia, Canada, Saudi Arabia, Singapore, Kuwait, Germany, France, Hong Kong, Philippines, Russia, New Zealand, Malaysia, Japan, Ireland, Sweden, Netherlands, South Korea, Thailand, Denmark, Mexico, Italy, Portugal, South Africa, Brazil, Finland, Spain, Ukraine, Switzerland, China, Poland, Nigeria, Austria, Lebanon, Norway, Czechia, Belgium, Kazakhstan, Hungary, Azerbaijan, Argentina, Taiwan, Turkey, Israel, Belarus, Chile, Romania, Pakistan, Colombia, Peru, Dominican Republic, Algeria, Ecuador, Greece
- Last updated
- 1 month ago