Worlds worst customer support
The customer support for this application is very very very worst
4.06 out of 5
43,758 ratings in India
The customer support for this application is very very very worst
I have taken the car but Iam unable extend it taken money
Recently i booked a car from Zoomcar and host is denying to hand over the car at the moment. So i tried to contact zoomcar but they don’t have any customer care number and they asked me to mail . So I sended a mail to them & in reply of that mail i got is that they will contact me in 24 hours. So then i couldn’t do anything at that time .
I booked car for a karela trip. They cancelled booking two time with same reason car provider ant able to give car due to some technical reason. 2nd time hey cancelled booking just a day earlier leaving me in hot soup. I think they overbook and later they cancel booking with considering difficulty faced by customer. WORST COMPANY TO DEAL WITH.
Everything is done via a chat bot. No means to contact a customer service agent especially if one has a pressing query. Improve your game Zoomcar.
I’m from Indore I have no idea this kinda behaviour happened in Indore but If their is an option for rating 0, then I’ll give 0 or maybe I will give -5 because I try to book 2-3 cars and all getting cancelled from the host side. At the same day I need to travel i’m gone so much trouble and book a bus Don’t trust this app or their host.
Can’t talk to customer care people on phone
They charge you double the price of local rental and by the time you realise that and wish to cancel they will lock your money. They have a terrible cancellation policy that won’t allow you to cancel without huge penalties.
I had booked a car. Last minute it says not available and tried to select alternative car as suggested. But that’s not allowed in the app. Can’t create ticket through chatbot. No customer care available. Looks like it’s unreliable and am worried about my money paid.
Good experience
Chart
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Category
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Rank
|
---|---|---|
Top Free
|
|
32
|
Top Free
|
|
54
|
Top Free
|
|
203
|
Top Free
|
|
206
|
Top Free
|
|
215
|
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