AVM Venezia Official App

Don’t even bother downloading. It’s useless, search option is useless, it fails to recognise so many places and even trying to organise a ticket is painful. Hard to believe this is a public transport app and it’s so badly made.

I had to make repeated attempts to get the SMS code to verify my new account. When I finally got the code I got an error message saying it was incorrect. I gave up.

What a ridiculous app. Lacks any logic, maps, timetables and ticket buying not linked together. I am a seasoned traveller and this is the worst public transport app I have seen anywhere. Appalling!

Fell at the 1st hurdle, it never even sent me the activation code for registering an account.

Even by Italian standards this convoluted and confounding app is absurd. I have spent 15 mins trying to work out how to buy a very simple vaporetto fare for one stop. I can see how to buy daily fares, but when I search for any stop it is “the research [sic] returned no results”. And that is for rather obvious places like San Marco or Zattere. I even read the user manual - pages and pages long - and that didn’t help either. Aaaaaargh. Update to help others: I think what I need is the entry under “Automotive & Navigation” (strange mistranslation) which is written in Italian in the English app as “titolo ordinario ”. How is a visitor supposed to know that they buy an “ordinary title” ????

This is probably the worst app I have come across! So not fit for purpose and simply doesn’t work. Insulting to the public that has been offered and all the current reviews here are a true reflection of how useless the app is… If the new generation that run Venice can’t build an app to serve their beautiful city their ancestors built, no wonder the city is sinking. What a shame!!!

how do I buy a ticket in the water bus ??? for my 2 cents registration fee

Impossible to actually buy correct ticket for any journey. Enter actual names of Venice boat stops for journey plan and none recognised. How can an app platform not know own transport network. Wouldn’t give 1 start

We tried to pay for cash on the bus (as they let us before) but the bus driver said no this time and told us to buy it on the app !!and said to get on the bus while we did this!! The app phone verification didn’t work quickly (on foreign numbers they just send an email 15 mins later) and the ticket men had got on the bus within this time and fined us €56 euros for not having a ticket. Absolutely disgusting.

How does anyone make a living building an app this awful? Clearly not tested at all. # massive fail.