Call a Bike

I used the bike for 2 days during my weekend in Berlin, I used the "break option" when needed and always ending the ride in the same station than the pick up but they charged me 65 Euros !! It's not right, fair and justified from you. It's outrageous to steal from people like this

Nous avons payer sans pouvoir utiliser le velo, un problème de serveur ? Optez plutôt pour les vélos de concurrence

Call a Bike is a SCAM. They make their app stop working once the bike ride starts, preventing us from ending it. Therefore, the more time passes, the more money gets taken from us. Also, there is no efficient customer service and no one in their speaks English to help tourists like me. I understand better why some have filed legal complaints against them. Very disappointed.

Call A Bike is the worse shared bikes service I have ever used and I tried several on the span of a decade in half a dozen citys. This is bad. The GPS on the bikes/app is so off that the company charges you extra fees about every third time you use a bike. This is somewhere between 1 and 10€. EVERY THIRD TIME. Having to make cumbersome claims each time (through mails) with several weeks of delay before having an answer (when you have one) and having to monitor them is EXHAUSTING. I still am bound to them with a one-year contract that I regret very much. As soon as it is over, I’ll run from this plateform very far, and you should too.

A éviter ! Tout d’abord, le vélo ne peut plus être débloqué après une pause. Lorsque nous essayons de contacter le service client, il n’y a aucune personne qui peut nous apporter une réponse (aucun agent ne parle anglais et le numéro de téléphone est introuvable sur la plateforme). Pour finir, sachez que lorsque vous souscrivez à un abonnement vous ne pouvez pas l’annuler (j’ai dû annuler le contrat au moins 7 fois et ma demande n’est toujours pas prise en compte). Je suis déçue car cela a gâché mon séjour à Berlin :(.

Très énervant

Your app is broken, cannot login even if my credentials are correct and working on callabike.de ... come on guys, I’ve paid for the year and cannot use it since 3 weeks

I never received a text to activate my account, so was unable to use a bike.

Tried constantly to register without success .

Ich habe bei einer Aktion Gutscheine für Call a Bike gewonnen und wollte den Service testen. Trotz ausreichendem Guthaben wurden mir 10€ abgebucht, weil das Guthaben angeblich nicht für die Abstellgebühr einlösbar war. Der Kundenservice war absolut unkooperativ und mein restliches Guthaben verfällt. Diese Erfahrung war eine Katastrophe! Finger weg von Call a Bike – dieser Service ist unzuverlässig und intransparent!