ClassPass: Fitness, Spa, Salon

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Funktioniert einwandfrei und ich liebe das Angebot, freu mich wenn noch weitere Fitnessangebote dazukommen

Bestätigte Buchungen werden einfach storniert und es wird sehr kundenfeindlich gearbeitet.

The app always crashes. There were many times that the app just doesn’t show anything and only errors. It directly affects me as booking window for some popular classes are short, and I always miss booking them.

Multiple screens, offers to downgrade to light plan, misleading CTA buttons and then you have to chat to an agent to actually cancel. Quite a difference to the streamlined signup experience... Ended up paying an extra month because of that and still a bit sore about it.

Frustrating scripts they give customer service reps when asking for something on the app’s help center. I felt pretty angry about the company at the end, even though I got what I asked for.

Very sneaky way of charging $60 for the first month without warning. Use another app.

Absolutely disgusting scamming company I cannot believe them. I am so disgusted and you will have no help with the customer service. They do not allow customer service phone calls. You will get nowhere with tech-support they will steal your credit card to the point where you have to completely shut down accounts.

First, the positives: Classpass is amazing for accessing studio classes at an affordable price. I love the flexibility of trying new things without the pressure of committing to one studio/class. I’ve been very consistent with working out since using classpass. Now the cons: - the prices charged for monthly membership with this app are NOT consistent. My partner also uses the app and for no apparent reason, the membership options for him in regards to credits & monthly cost are completely different than mine. I am paying more for the same amount of credits. - the app is such a pain to use. Even when i search a specific studio name, it will either pull up nothing, will change the search term to something completely different, or will only pull up a single location despite there being multiple location options. - the 12-hour cancellation fee is pretty rough as someone with a chronic illness who needs to cancel last-minute due to health issues sometimes. There should be some exceptions to the blanket $14 late cancelation charge. - the amount of pop-up notifications in the app is so frustrating and makes it difficult to actually do what I’m trying to do. If they could fix these issues, I’d be giving Classpass a 5-star rating.

1. During chat with a customer support professional, the attach photo option keeps popping up. It is had to go back and edit a message with a typo before sending it. 2. Often the cancellation doesn’t work and the button hangs even if the app is updated.