DKB

Unfortunately have to use it as a private cutomer since June 2012. Bank switched to wokism and a terrible AI module, unable to respond with precise answers. Mandated, forced switch to App late Sept. 2024. Worked fine for two (2) weeks. However following Apple software upgrade neither biometric (fingerprint) nor passwort were accepted. Locked out since 17. Oct. 24 and unable to get Support. Send twelve {12} e-mails. AI accknowledged receipt, but non of the promised replies reached us. Only after costly sending Overseas mail received a call and could log into acct for twenty-four (24) hours. Locked out anew.

The application has been very well polished recently, BUT it lacks a very important function that is available in other banking applications. This function is located where the amount of money was written off from the account, in case the money was written off from my account illegally or by mistake, there should be such a function (button) to return the money back to my account. In many banking applications this function has existed for a long time.

I love they have support for English. The app is well designed and is very intuitive!

Leider funktioniert die App auf den Philippinen nicht Error Vorgang kann nicht abgeschlossen werden. Challenge Fehler 2.

Installed and activated with sms, worked for 5 min then said that it needs to be unlocked by customer service. More than 2 week of waiting, 1 email and 3 times their form filled in with only 1 abysmal reply I finally called. 20 min waiting, then a friendly person telling me to uninstall and reinstall as they need to send the exact minute of installation and the phone model to their IT department to unlock. Ridiculous for an app to need this but if you find yourself in that situation the only way is to call as they also need your account info - and of course you can’t do secured uploads because you’ve been locked out.

DKB is an innovative app by German online banking standards. Great for managing your Euros. DKB was also the only bank I could open an account online from abroad (USA) and via video verification. Nonetheless some stuff is cumbersome, like opening an account with your partner. Also, some text is difficult to comprehend and awkwardly written. Needs some clean-up by a German limguist

Ich finde es nur etwas schade dass es nicht eine Art „Fake Spaarbuch“ gibt wie z.B bei Comdirect um bestimmte Spaar-Ziele zu erreichen. Damit man das Geld zur Seite legen kann und man kann es weglegen und „vergessen“.

Face ID for logging in suddenly stops working when outside the country, meaning when I need the most to be able to login

Simply the worst login experience ive ever seen. Bravo. Also why in this modern age do you purge transactions older than a year???

This is by far the easiest and cleanest bank app I’ve ever tried! Great job 👏🏼 One thing you could improve is contact list management. Instead of “repeating previous transactions” you could just have a proper contact list with nice bank logos and whatnot. Feels odd to search for X person and then editing the previously sent amount.