Rentalcars.com Car rental App

I have been using your services for many years, but this would be perhaps the last time. It is totally unacceptable not to be able to pick up the reserved and paid car not earlier than 15 minutes before stated time. My plane arrived earlier and i have to wait one hour to get the car in case the rental company have the keys and the car ready. I also suggested to pay extra for that service, but this also impossible! What would happen if my flight is delayed and i miss the exact hour?!? I appreciate that you manage your business by systems, but the systems must not make your customers life more complicated!

You are the worst rentalcar app/website. You take 3 times money from my card and always cancel the reservation after that and no returning the money. Your support is useless as they only make people more nervous and refuse to help in anyway just explaining that they dont know why it happens and cannot do anything, when they should give me an rental from them which every normal company will do. I dont recommend them if it was possible to be 0 star I would give them. Awful!!!

When I scanned the credit card the app blocked and I had to start the reservation from scratch

It works perfectly and the help service crew are very fast and friendly. 100% Recommend

All car rental company at one place. The best is that Rentalcars gives you the opportunity to purchase their own full insurance topup no matter which car rental company you’ll be renting from.

Positive feedback and a surely recommended app!

New app doesn’t even let me add a booking… I missed my reservation. Why change something that was good?

You used to be the best in the business Now it’s too hard You don’t remember any details and you don’t do Apple Pay ?? Outrageous I have to repeatedly type in Names House number Street City Postcode Card number Expiry CVV 10 fields I have repeatedly given you over the years And you make me me type them in again , again , again , again So boring no thanks I’ll never use you again goodbye

This app used to be fantastic, but since it was taken over by booking.com, they seem to have messed it all up. You can no longer view your upcoming bookings. Even when I try adding a booking manually with my email and booking reference, it doesn't save. So I end up having to trawl through my emails finding bookings.really poor experience. I had to call the call centre for my last two bookings as I couldn't find the email and the girl told me oh yes, it's happens to other customers. Really???

The app used to work just fine, but after the last update that added “by Booking.com” the “Bookings” tab doesn’t work, it keeps loading until shows “something went wrong”. This means that the bookings I made don’t show up in the app right when we need it the most: during summer. Great work for bugging it just in time for holidays.