Salesforce Authenticator

Terrible application please let me sign in without having to debug your app for an hour

Would be nice if the trusted device location setting worked a little more frequently.

With staff working remotely and needing to log in everyday is just painfully frustrating, especially with us all on the move. Worst idea/system for my business. Rate 0 out 5

Everyone seems to be trying to lock things down with 2FA now. Some do it really well, and others do it in a way that keep you locked out of your own account. The Salesforce Authenticator is tilting towards the later. Super slow approval notifications in the app. Back up works some of the time. Every time I go to log in to Salesforce I have about 75% confidence I’ll actually be able to get in. Until they get my confidence up to 100%, this stays at 1 star. Alternatively, don’t try and do the 2FA yourself and try outsourcing it to people that do it really well.

It does not automatically approve on a certain location and I must always have tracking on . What is the purpose of this if it doesn’t work? Their customer support is very disappointing as they just don’t reply to emails when you raise an issue.

Forcing me to always have my phone available and on my persons is a good way to make me hate your service. I was already unimpressed with Salesforce as a platform but this requirement is garbage. I will only pass on the negative experiences I have with this service to other people in the hopes of persuading others to never use this platform.

No way to add accounts that wont generate a QR code or accept a 2 word phrase. Allowing account addition with a set up key seems simple yet its been overlooked. Disappointed.

Cannot authenticate from Apple Watch

Two issues: 1. It detects your location fine if you work at some big complex where one address spans a sizeable geographic area, but if you work in a densely populated area, the address you are detected at will change every time you authenticate. 2. Even if the authenticator remembers your exact address, it won't automatically approve your login attempt. The app now has a big history of everywhere I've been, but doesn't do anything for me with this information.

Every time I try to approve from Apple Watch it’s unable to action it resulting into me doing it from the phone, if this issue can be rectified. Also I didn’t find a way to report this issue hence leaving a feedback here.